转自：新华财经 同样是村口的小店，为何有的守着摊位愁增收，有的却能成为村民离不开的"暖心站"？在山东泰安岱岳 区邢家寨村，这个答案藏在零售户苏红丽和13名老乡的"抱团故事"里。 图为苏红丽（左）帮助 村民使用纯净水卡 曾经，农村零售市场因经营分散、价格内卷陷入困境；如今，泰安市烟草专卖局（公司）牵头搭建诚信 互助平台，不仅让苏红丽的小店完成从"剃头铺+杂货摊"到"现代便民终端"的蜕变，更带动14家店铺盈 利提升。 "每月5号、20号村里发集体分红，咱们得提前备货才行。"在苏红丽手把手的指导下，年近六旬的零售 户王上水终于学会了操作云POS系统。从"泰慧赢"MBA培训班学成后，苏红丽把数字化经营技巧毫无保 留地传授给组员。 泰安烟草还积极构建线上线下新零售模式，开发连锁版"泰e购"线上商城，提升游客购物便利性。同 时，开展农网"一村一店"建设，打造了一批"美丽乡店"，形成特色农产品连片发展示范集群。 此外，泰安烟草以党建为引领，构建"三位一体"农网服务机制，将全市划分为多个"农网服务网格"，每 个网格配备"党员志愿者+客户经理"，及时收集商户需求，解决实际问题。 走进邢家寨村，"泰山尊客欣雨超市"的招牌格外引人 ...

Core Insights - The company emphasizes a customer-centric approach to enhance service efficiency and address public concerns, aiming to invigorate the local market [1] - The introduction of the cloud POS system has significantly improved retail operations, providing detailed insights into sales and inventory, thus enhancing profitability for clients [4] - The company actively engages in personalized marketing strategies based on in-depth analysis of client data, which helps in optimizing product recommendations and inventory management [4] - A warm and attentive service approach has been adopted, focusing on improving customer satisfaction through direct engagement and support [7] - The company has implemented educational initiatives to raise awareness about fraud prevention and compliance with regulations, fostering a trustworthy business environment [8] - Future plans include continuous exploration and optimization of marketing services to enhance customer service quality and contribute to the high-quality development of the tobacco industry [8] Group 1 - The company adopts a customer-centric philosophy to ensure smooth service delivery and tackle public issues [1] - The cloud POS system has transformed retail management, providing clarity on financial metrics [4] - Personalized marketing strategies are developed based on client-specific data analysis [4] Group 2 - A focus on warm service has led to increased customer satisfaction and trust [7] - Educational efforts on fraud prevention and compliance have strengthened client awareness [8] - Plans for future service enhancements aim to support the tobacco industry's quality development [8]