Core Viewpoint - The article highlights JD's launch of a "30-day accidental replacement" service during the 11.11 shopping festival, aimed at enhancing consumer confidence in purchasing new smartphones by mitigating repair costs associated with accidental damage [1][4]. Group 1: Service Details - The "30-day accidental replacement" service allows consumers who purchase designated smartphones on JD to replace their device if it suffers accidental damage within the specified service period [1]. - The service covers damages such as screen cracks or breaks caused by accidental drops or collisions, providing a hassle-free replacement process for consumers [1][4]. Group 2: Application Process - The application process for the accidental replacement service is straightforward, allowing users to initiate a claim through the JD app by navigating to the "product order" page and following the prompts [2]. - JD will cover all shipping costs associated with the replacement process, ensuring a convenient and satisfactory experience for users [2]. Group 3: Broader Service Offerings - JD's warranty services extend beyond smartphones to include major household appliances like TVs, washing machines, and refrigerators, offering a range of protection services such as returns, exchanges, repairs, and accidental coverage [4]. - The company emphasizes its commitment to enhancing the customer shopping experience through continuous improvements in its after-sales service system and a transparent fulfillment process [4].