Core Viewpoint - The Industrial and Commercial Bank of China (ICBC) is committed to providing uninterrupted financial services during the Spring Festival, ensuring customer needs are met through a combination of online and offline services [1] Group 1: Offline Services - ICBC will ensure that branch services remain operational during the holiday, focusing on areas with high customer traffic such as commercial streets, residential areas, transportation hubs, and popular tourist spots [2] - Customers can use the ICBC mobile banking "Cloud Branch" and "ICBC Service" WeChat mini-program to check branch hours and make online appointments for services [2] - The bank has enhanced the operation and maintenance of self-service banking equipment to ensure smooth functioning during the holiday [2] Group 2: Online Services - ICBC offers 24/7 services through various channels including mobile banking, online banking, and WeChat services, allowing customers to perform transactions such as inquiries, transfers, and bill payments at any time [3] - The mobile banking app supports remote services like card replacement, transaction history inquiries, and password resets [3] Group 3: Inclusive and Convenient Services - ICBC is launching a "New Year, New Money" campaign to provide new banknotes and personalized cash services, along with over 15,000 "ICBC Stations" offering community support services [4] - The bank promotes online social security card applications to assist migrant workers and those celebrating the holiday away from home [4] - A dedicated section for small and micro enterprises will provide digital services related to payroll, tax payments, and more [4] Group 4: Wealth Management Services - During the Spring Festival, ICBC will continue to offer various deposit products and investment options, including personal fixed deposits and wealth management services [5] - The bank will also provide various insurance products to ensure customer safety during the holiday [5] Group 5: Special Financial Activities - ICBC is launching the "Happy Shopping Spring Festival" campaign, focusing on six consumption scenarios to stimulate spending during the holiday [6] - New Year-themed debit and credit cards will be introduced, along with exclusive digital collectibles and discounts available through the mobile banking platform [6] Group 6: Customer Fund Security Services - ICBC is enhancing account and fund security measures, allowing customers to conduct online security checks and manage account transaction permissions based on their usage patterns [7]