飞机"锁座"及有偿选座服务问题近日引发社会广泛关注。江苏省消费者权益保护委员会（以下简称"江 苏省消保委"）一纸调查，直指航司"锁座"乱象，将国内10家主流航空公司推到了风口浪尖。 11月21日，江苏省消保委线上约谈了东方航空、南方航空（600029）、中国国航（601111）等10家主流 航空公司。11月26日，通过公众号发布有关调查结果，详细列举了机票锁座服务市场中存在的诸多问 题，亮明对"锁座"现象长期存在的"零容忍"态度，并要求各公司在15个工作日内将整改情况以书面形式 提交。 专家认为，航司"锁座"行为锁的不仅是座位，还有旅客的知情权和公平交易权。"付费选座"等霸王条款 还可能涉嫌违反《消费者权益保护法》，侵害旅客的自主选择权，属于典型变相收费行为，让旅客暗吃 了不少"哑巴亏"。长此以往，"锁座"行为最终损害的是旅客对航司服务的信任，不利于航空服务业的高 质量发展。 近四成座位被锁 所谓飞机"锁座"，是指航司将经济舱前排、靠窗、靠过道等较为便利舒适的座位单独锁定，要么无法选 择，要么需额外付费或用积分兑换。从范围来看，锁定范围高度集中于经济舱前排、靠窗及靠过道等消 费者偏好的优质座位，仅开放中间区域 ...

Core Viewpoint - The practice of "paid seat selection" in the airline industry has become a controversial yet established norm, raising questions about its fairness and potential infringement on consumer rights [1][3]. Group 1: Industry Practices - "Paid seat selection" was initially common among foreign airlines, particularly low-cost carriers, where travelers paid extra for seat selection and baggage due to low ticket prices [3]. - Chinese airlines began experimenting with paid seat selection on domestic routes around 2015, initially for safety reasons, but it has since evolved into a value-added service [3]. Group 2: Consumer Rights Concerns - Experts argue that if airlines intentionally lock a majority of seats to charge additional fees, it may infringe on consumers' rights to fair trade [5]. - The practice of "paid seat selection" may violate consumer protection laws by undermining travelers' rights to information and choice, as well as contravening pricing laws by requiring extra fees after ticket purchase [5]. - It is suggested that airlines should only reserve a small portion of seats for paid selection, ideally not exceeding 20%, to maintain fairness [7].