"坐在这里办业务，高度和角度都恰到好处，不用排队等待人工服务，工作人员在对面指导着，点哪 里、怎么做都一目了然。"在建设银行济南分行营业部，坐式智慧柜员机前的张先生满脸赞许。这台专 为银发群体设计的设备藏着不少"小心思"：双屏同步显示指导操作，再也不用弯腰探头；放大的字体和 清晰的图标，驱散了视觉模糊的困扰；特意预留的容膝空间，让坐轮椅的老人也能舒适操作。 智慧柜员机前，工作人员正耐心指导着老人办理业务；重阳驿站里，志愿者正陪着独居老人唠着家常... 这些细碎而温暖的瞬间，勾勒出"老有颐养"最动人的模样。多年来，建行山东省分行始终揣着对银发群 体的牵挂，以"金融为民"的赤诚，将专业服务揉进烟火温情。在城市街巷、社区网点，那些适老化的贴 心设计、跨越时空的上门服务、赋能产业的精准支持，正一点点拼凑成老年人安享晚年的幸福图景。 细节里的温度 这份真情实意，渐渐转化为体系化的服务标准：网点设立"重阳服务岗"，专员全程搀扶老人办理业务； 开辟"重阳爱心理财室"，理财经理用"大白话"把复杂的产品讲明白，还会根据老人的身体状况、收支情 况推荐合适的方案；便民服务箱里，血压仪、血糖仪、暖贴、放大镜整齐摆放，随时供老人使用。 ...

Core Insights - The article highlights the efforts of China Construction Bank (CCB) Shandong Branch in enhancing financial services for the elderly, focusing on creating a barrier-free financial environment for senior citizens [1][2][7] Group 1: Service Upgrades - CCB Shandong Branch has implemented comprehensive upgrades to its services, including the renovation of branches to accommodate elderly customers, ensuring accessibility in all aspects of service [2][3] - The bank has introduced the "12345" working method to enhance pension financial services, focusing on convenience, adaptability, and professionalism [2][4] Group 2: Innovative Solutions - The bank has developed a range of innovative financial products tailored to meet diverse retirement needs, including corporate annuities and trust services [4][5] - CCB Shandong Branch has established a financial service team trained in emergency response to ensure safety and support for elderly clients [3][4] Group 3: Ecosystem Development - The bank is actively building a comprehensive pension financial ecosystem by collaborating with social security and healthcare institutions to provide value-added services [4][5] - CCB Shandong Branch aims to create a "pension financial professional bank" that integrates various financial services, ensuring long-term support for clients' retirement needs [5][6] Group 4: Commitment to Community - The bank's initiatives reflect a commitment to social responsibility and the well-being of the elderly, emphasizing the importance of financial inclusivity [7][8] - CCB Shandong Branch is focused on transforming the concept of "pension" into "enjoying retirement" through comprehensive and personalized financial solutions [8]