Core Insights - Eastern Airlines Jiangsu Company achieved record-high performance during the summer travel season of 2025, executing 19,666 flights and transporting 2.858 million passengers, with an average load factor of 88.36%, marking increases of 5.31%, 6.38%, and 1.83% respectively compared to the same period in 2024 [1] Group 1: Operational Performance - The company optimized capacity deployment to meet market demand, restoring and increasing flights to popular destinations such as Xinjiang, Yunnan, and Northeast China, and launching new routes including Wuxi-Ordos and Dalian-Ordos [2] - The successful operation of 8 direct flights from Nanjing to Paris during the summer season marked the first direct passenger route to a European hub from Jiangsu province, achieving an average load factor of over 90% [2] - The company maintained high operational levels, with a peak of 353 flights on July 12, and effectively managed adverse weather conditions, responding to 6 typhoons with only one major flight delay response [6][8] Group 2: Safety and Maintenance - Eastern Airlines Jiangsu implemented rigorous safety measures, completing 51,297 flight hours with a year-on-year increase of 6.3%, and ensuring aircraft readiness through thorough inspections of critical systems [8][10] - The company conducted extensive training and safety checks, including 733 personnel in security training and inspections of over 35,000 cargo items [10] Group 3: Customer Experience and Services - The introduction of innovative services such as "child-friendly flights" and "pets in the cabin" enhanced the travel experience, reflecting the company's commitment to service quality [11] - The company received 20 letters of commendation from passengers during the summer season, showcasing its focus on customer satisfaction [13] - A total of 119 million meal portions were provided during the summer season, along with special events to promote local cuisine, enhancing the overall passenger experience [14]

Core Viewpoint - Eastern Airlines Jiangsu Company launched the "Child-Friendly Flight" service on the Wuxi-Shenzhen route, aiming to integrate air transport with urban public services and enhance child-friendly travel in Jiangsu [1][2]. Group 1: Service Innovation - The "Child-Friendly Flight" initiative is part of a broader effort by Wuxi, as a pilot city for child-friendly urban development, to improve the well-being of children [2]. - The flight features a dedicated check-in channel and a themed boarding pass, creating a welcoming environment for young travelers from the moment they arrive at the airport [2]. - The cabin is decorated in a child-friendly manner and equipped with specialized children's products, along with a professional crew experienced in child services [2]. Group 2: Cultural Experience - During the flight, a "Cloud Classroom" was introduced, where crew members engaged children with interactive activities related to traditional culture, specifically the local Xiju opera [2]. - The children's meals were designed to be both nutritious and appealing, featuring cute snacks, fruits, and a commemorative cake, which were well-received by the young passengers [2]. Group 3: Future Plans - Eastern Airlines Jiangsu Company plans to continue enhancing its service offerings and aims to expand the "Child-Friendly Flight" concept to more routes in collaboration with education and cultural tourism sectors [4].