Group 1 - The railway department has introduced a series of new policies to cater to diverse travel needs for the 2026 Spring Festival, including free refunds for mistakenly purchased tickets, a new telephone ticket purchasing service for seniors aged 60 and above, and additional student discount tickets for 2026 graduates [1][5][8] - Passengers who mistakenly purchase tickets can now self-process refunds online without any fees within 30 minutes of payment and more than 4 hours before departure [2] - The new policies aim to enhance convenience and accessibility for various passenger groups, including students and elderly travelers [1][5][8] Group 2 - The railway department has expanded the "quiet carriage" service to include more train types, increasing the total number of trains offering this service to over 8,000 [12] - A new "light travel" service will be available from January 15, allowing passengers to travel without carrying their luggage at 111 stations across several cities [14] - A "snow gear convenience" service will be trialed in certain northeastern stations, allowing passengers to carry snow gear on specific trains [15]

Group 1 - The core viewpoint of the news is that the Guangzhou Railway Group has launched a multi-faceted ticketing service model to facilitate migrant workers during the Spring Festival travel rush [1][3] Group 2 - The ticketing service includes three main modes: online reservation outside the pre-sale period, telephone booking during the pre-sale period, and offline group ticket handling [1][3] - From now until February 26, 2026, migrant workers can use the "Railway 12306" mobile app to reserve tickets for travel between February 2 and March 13, 2026, with a maximum of three orders per account for up to 19 travelers [3] - Special offline service points have been established in the Pearl River Delta region to cater to large-scale migrant enterprises, allowing for group bookings of 300 or more passengers [3]