十堰—首尔国际航线服务
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党建联建砺精兵 同心护航国际线 武当山机场与南航湖北分公司共筑空地协同服务典范
Zhong Guo Min Hang Wang· 2025-11-11 10:52
Core Viewpoint - The collaboration between the ground service departments of Shiyan Wudangshan Airport and China Southern Airlines Hubei Branch aims to enhance safety management and integrate party building with flight support, focusing on the new international route to Seoul [6][9]. Group 1: Party Building and Safety Management - The joint party day activity emphasizes the importance of party building in enhancing international flight support, with a focus on transforming political advantages into governance effectiveness and service capabilities [6][7]. - The meeting highlighted the necessity of adhering to the "two absolute safety" requirements throughout the international flight support process, leveraging grassroots party organizations to strengthen safety and service quality [6][9]. Group 2: Training and Skill Development - A dual-driven model of "training + competition" was established to improve operational capabilities for the Shiyan-Seoul route, including specialized training on customs declarations, international check-in standards, and passenger services [7]. - A skills competition was conducted post-training, assessing both theoretical knowledge and practical skills in key operational areas, which helped in refining practical abilities and accumulating valuable experience for ongoing flight support [7][8]. Group 3: Collaborative Service and Passenger Experience - The "joint party support team" was formed to engage in all aspects of the flight process, ensuring effective communication and coordination, which contributed to a positive passenger experience [8][9]. - The successful launch of the inaugural flight to Seoul was marked by a ceremony, showcasing the integration of party building with operational success and enhancing the connection between the two cities [8][9]. Group 4: Future Initiatives and Goals - Future efforts will focus on improving passenger satisfaction, refining complaint handling mechanisms, and enhancing service capabilities, aiming to create a model for international flight support that emphasizes efficiency and warmth [9].