Core Viewpoint - The company Xibei issued an apology on September 15, acknowledging a significant gap between its production processes and customer expectations, particularly in response to recent criticisms regarding the use of pre-prepared dishes in its restaurants [1][4]. Group 1: Company Response - Xibei plans to improve its food preparation methods by transitioning from centralized kitchen pre-processing to on-site cooking at its restaurants by October 1 [3]. - Specific changes include using non-GMO soybean oil for all dishes cooked with soybean oil, preparing children's beef rice dishes on-site, and switching from semi-finished pork chops to fresh pork ribs cooked at the restaurant [3]. - The company is actively communicating with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3]. Group 2: Background of the Incident - The controversy began on September 11 when influencer Luo Yonghao criticized Xibei for allegedly serving mostly pre-prepared dishes, calling it "disgusting" given the high prices [4]. - Xibei's founder, Jia Guolong, initially denied the claims and threatened legal action against Luo, asserting that the restaurant does not use pre-prepared dishes [4]. - Following media reports revealing the use of pre-processed ingredients in Xibei's kitchens, the company suspended kitchen tours to maintain food safety standards [5]. Group 3: Support and Public Perception - Despite the backlash, Yu Donglai, founder of the supporting company Pang Donglai, expressed confidence in Xibei's ability to address the issues and urged the public to help rather than harm the business [3][5]. - Jia Guolong acknowledged the need for transparency and indicated a willingness to learn from Pang Donglai's practices [3][5].

Core Viewpoint - The ongoing dispute between Xibei and Luo Yonghao centers around accusations of Xibei using pre-prepared dishes, with Luo claiming that Xibei's assertion of serving 100% fresh dishes is misleading [1][2][3] Group 1: Company Response - Xibei issued a public letter on September 12, denying Luo's accusations and asserting that the dishes he consumed do not fall under the category of pre-prepared food [1][2][15] - Xibei's CEO, Jia Guolong, stated that the company experienced a significant drop in daily revenue, with losses of 1 million yuan on September 10 and 11, and an expected loss of 2 to 3 million yuan on September 12 [2][15] - Xibei plans to open its kitchen to the public and provide transparency regarding the sourcing of its ingredients [18] Group 2: Luo Yonghao's Claims - Luo Yonghao criticized Xibei's pricing and quality, claiming that many dishes are pre-prepared and that the restaurant's prices are excessively high compared to other establishments [14][18] - During a live broadcast, Luo showcased various dishes from Xibei, highlighting their long shelf lives and questioning the freshness of the food served [5][8][14] - Luo emphasized the need for clearer regulations regarding pre-prepared food in restaurants, arguing that consumers deserve to know the preparation methods used [8][9] Group 3: Industry Context - The controversy has sparked widespread discussion on social media, with Luo's comments leading to significant public engagement, including nearly 100,000 viewers during his live stream [5][9] - According to a report by the China Chain Store & Franchise Association, over 80% of dishes in certain chain restaurants, including Xibei, are pre-prepared [9][11] - The lack of a formal national standard for defining pre-prepared food has contributed to the confusion and debate surrounding the issue [8][11]