售后服务智能体(Agent)

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点“数”成金!树根科技以数据驱动制造业升级
Shang Hai Zheng Quan Bao· 2025-09-29 23:58
Core Viewpoint - Shugen Technology has been recognized in the Gartner Global Industrial Internet Platform Magic Quadrant for six consecutive years, highlighting its commitment to empowering intelligent manufacturing and supporting industrial progress in China [1] Group 1: Company Mission and Development - The mission of Shugen Technology is to "empower all things with intelligence, assist industrial progress, and create social wealth," which is deeply integrated into its development strategy [1] - The company aims to provide robust foundational capabilities for China's participation in the new round of global industrial competition [1] Group 2: Business Expansion and Technological Development - Since its establishment in 2016, Shugen Technology has expanded its services from remote monitoring and fault warning for heavy machinery to smart manufacturing and intelligent management solutions [2][5] - The company has connected over 2.5 million high-value industrial devices across more than 120 countries and regions, facilitating digital transformation in various industries [1][3] Group 3: Platform and Data Utilization - The Root Cloud platform, developed by Shugen Technology, is designed to break down barriers between different industries and connect various manufacturing processes, supporting over 1,100 industrial protocols [3] - The platform generates over 30TB of data daily from a single factory, equivalent to the daily mobile network traffic of a city with a population of 200,000 [4] Group 4: Innovations and Future Directions - Shugen Technology is launching innovative solutions such as the after-sales service agent and flexible intelligent welding platform to address challenges in global manufacturing services and high-end welding sectors [5] - The integration of industrial internet and artificial intelligence is seen as crucial for enhancing cross-industry service capabilities and driving the intelligent transformation of manufacturing [5][6]
树根科技发布两款工业智能产品 正构建“企业大脑”与“机器人大脑”
Xin Hua Cai Jing· 2025-09-12 11:48
Core Insights - Tree Root Technology launched two industrial intelligent products: After-Sales Service Agent and Flexible Intelligent Welding Ecological Platform [1][2] - The company aims to enhance organizational management efficiency and reduce costs through its "Enterprise Brain" and "Robot Brain" built on vast data assets [1][4] Product Details - The After-Sales Service Agent integrates industrial knowledge, multimodal generative AI, and global service scenarios, featuring three core engines: intelligent diagnosis, expert translation, and intelligent retrieval [2] - The intelligent diagnosis engine functions like an "industrial doctor," accurately locating faults and providing repair guidance, while the expert translation engine achieves over 98% accuracy in technical document translation [2] - The intelligent retrieval engine can pinpoint 100,000 documents in under one second, supporting cross-modal searches across drawings, videos, and work orders [2] - The product has helped SANY Group reduce fault diagnosis time by 50% and improve repair efficiency by 30%, saving customers 100 million yuan in unplanned downtime [2] Flexible Intelligent Welding Ecological Platform - The platform is based on "AI + Data + Ecology," featuring flexible intelligent algorithms and open interfaces, enabling adaptive, self-learning, and continuously evolving welding processes [2] - It allows for device integration and free data utilization, significantly reducing production line switching time from hours to minutes and increasing equipment utilization by over 15% [2] - The platform can lower production costs by up to 15%, enhancing companies' flexible production and market responsiveness [2] Company Background - Tree Root Technology is recognized as a unicorn in China's industrial internet sector, with its "Genling" industrial model having completed national-level filing in January [4] - The model is built on a wealth of high-quality data, generating reusable foundational models for various industrial core scenarios, including performance management and after-sales operations [4]