近日，威海市保险行业协会发布车辆保险理赔服务质量测评结果，国任保险山东分公司下辖威海中支在 2025年2月至5月的测评中，以领先的综合评分连续四个月位居第一，标志着国任保险威海中支在理赔效 率、服务标准化及客户体验优化等方面再次取得显著提升。 在提升理赔效率方面，国任保险威海中支以"国任速赔"理赔服务行动方案为抓手，缩短案件处理周期， 加强人伤案件跟踪管理，持续推进红色案件清理，优化理赔系统，通过全链路短信及企业微信触达体 系，确保客户能实时关注案件理赔进展，并促进争议案件及时化解，在有效缩短案件处理周期的同时， 实现投诉率同比大幅下降。 在优化客户体验方面，国任保险威海中支构建理赔服务闭环，通过争议案件优先化解、人伤案件分类型 专项清理、红色案件清零行动三大举措重塑服务标准，严格遵守《山东机动车辆保险理赔时效管理工作 指引》及《保险法》相关规定，每日督办超期滞留案件。 此项成绩的获得既是鼓励，更是鞭策。国任保险威海中支将深化执行 "国任速赔" 行动方案要求，下半 年将进一步压缩案件处理时效，秉持"佑护生活、纾困解忧" 的公司使命，进一步提升客户幸福感和满 意度，让国任保险成为客户美好生活的守护者和忠实伙伴。 ...

Core Insights - Shandong Provincial Insurance Association announced the vehicle insurance claims service quality evaluation results for property insurance companies, with Guoren Insurance Shandong Branch achieving an excellent score of 85.28, ranking second in the province [1] - The evaluation covered 39 property insurance companies and assessed them based on claims service timeliness, case handling, complaint disputes, and additional scoring items, aiming to enhance claims service quality and customer satisfaction [1] Group 1 - Guoren Insurance Shandong Branch received full marks in 6 out of 15 scoring indicators, including the payment cycle for compulsory insurance, reflecting the company's commitment to improving claims service quality [1] - The company implemented the "Guoren Fast Claims" initiative to shorten case handling times, enhance tracking of personal injury cases, and continuously clear red cases, thereby improving claims service efficiency and quality [1] Group 2 - The company emphasizes consumer protection and financial knowledge dissemination, conducting extensive promotional activities to educate consumers about insurance knowledge, financial policies, and risk prevention [2] - Guoren Insurance Shandong Branch integrates consumer rights protection into all service stages, ensuring that sales personnel adhere to strict regulations and that consumers fully understand insurance product terms and risks [2] - The company aims to enhance customer service capabilities and brand influence by adhering to a marketing culture focused on understanding needs and precise marketing, as well as a claims culture centered on efficiency and accuracy [2]