Core Insights - The company has partnered with Tianrun Rongtong to integrate its conversational AI agent ZENAVA and knowledge base into after-sales service and installation appointment scenarios, significantly improving efficiency and customer experience [1][12][18] Company Overview - Founded in 2009, the company is a global leader in high-end smart locks, encompassing research and development, manufacturing, sales, installation, and after-sales service, maintaining the top sales position for 13 consecutive years [10][12] Service Philosophy - The company's service philosophy emphasizes "speed, professionalism, and exceeding expectations," with a commitment from all employees to focus on user pain points and deliver surprising service experiences [11][12] AI Integration - The integration of ZENAVA as an AI employee has led to an 83% independent reception rate in customer service and a 50% reduction in labor costs [4][14] - ZENAVA can engage in natural conversations with customers, understand their needs, create installation work orders, and conduct follow-up calls after service completion [3][14] Efficiency and Customer Experience - The AI can independently handle repetitive and standardized inquiries, such as battery replacement and password settings, enhancing problem-solving efficiency and customer experience [3][14][16] - The company aims to transform AI from a concept into a productive force, creating long-term measurable business value [5][15] Industry Leadership - The company aspires to be a leader in the transformation of customer service through AI, establishing a competitive barrier in the industry and driving the sector towards a new era of intelligent services [7][17][18]

Core Insights - The company, 德施曼, has established itself as a leading high-end smart lock brand since its inception in 2009, maintaining the top sales position for 13 consecutive years [1] - The service philosophy of 德施曼 emphasizes "speed, professionalism, and exceeding expectations," which is strictly adhered to by all employees from the founder to frontline staff [1] - The integration of AI into customer service has significantly enhanced customer experience and operational efficiency, marking a transformative shift in the industry [5][6] Group 1 - 德施曼 has implemented AI technology, specifically the conversational AI agent ZENAVA, to improve customer service processes such as appointment scheduling and after-sales inquiries [3] - The AI agent ZENAVA has achieved an independent reception rate of 83% and has reduced human labor costs by 50% since its deployment [3] - The company aims to leverage AI not only to enhance efficiency but also to create a competitive barrier in the customer service sector [5] Group 2 - The introduction of AI has allowed 德施曼 to convert AI from a conceptual tool into a measurable business asset, demonstrating long-term value [4] - The company is committed to being a leader in the transformation of customer service through innovative AI applications, striving to provide smarter, more efficient, and more personalized service [6]