在数字浪潮席卷全球的今天，人工智能（AI）正揭开神秘面纱，深入社会生产和人民生活，深刻 重塑社会运行的基本模式。面对提升治理能力现代化水平的时代命题，东营市率先系统推进干部AI素 养提升，并将人工智能技术深度应用于高频政务场景，在热线响应、办事引导、城市管理等领域成效显 著，以AI赋能推动政府服务效能实现跨越式提升。 热线实现秒接通 一键上报快响应 企业降本享红利 AI赋能，东营开启政务服务新纪元 东营市大数据局会同有关部门积极开展需求摸底、本地化部署、场景建设，形成了需求清单、企业 能力清单、实施项目清单。"我们第一时间在政务外网环境下部署DeepSeek-R1-32B蒸馏版本，开展全面 测试，重点对模型的性能、稳定性和安全性进行评估，确保其能够适应我市政务场景的实际需求。"东 营市大数据局党组书记、局长张晓琳介绍，全市汇总23个大模型应用需求，首批筛选信访、卫健、人 社，以及机关办公等受众范围广的政务场景需求13个，形成"实施项目清单"。 政府治理理念的革新，是人工智能赋能政府效能跃升的起点。人工智能思维的核心在于数据驱动、 算法优化、智能决策与持续学习。这要求政府部门超越传统经验依赖，转向以海量数据分析 ...

Core Insights - The article discusses how Dongying City is leveraging artificial intelligence (AI) to enhance government service efficiency and modernize governance capabilities [2][10][13] Group 1: AI Implementation in Governance - Dongying City has initiated a comprehensive AI literacy enhancement program for government officials, focusing on data-driven decision-making and algorithm optimization [3][4] - The city has deployed the DeepSeek AI model in various high-frequency government scenarios, including hotline responses and urban management, resulting in significant improvements in service efficiency [5][6] Group 2: Enhanced Public Services - The introduction of the "Intelligent Voice Assistance" platform for the 12333 hotline has increased service capacity from 1,500 to over 3,000 daily interactions, with average wait times reduced to 28 seconds [8][7] - The "Guangrao City Management" WeChat mini-program allows residents to report issues quickly, leading to a high satisfaction rate with over 95% for resolved cases [11][12] Group 3: Economic Benefits for Enterprises - The implementation of a new regulatory model for dangerous goods exports has significantly reduced costs for local businesses, saving over 140 million yuan in the first half of the year [12][13] - The AI-driven approach in customs has streamlined processes, allowing for faster inspections and approvals, thus enhancing overall operational efficiency for companies [12][13]