Core Insights - The MPF Easy platform, launched in June last year, has seen 17 MPF schemes managed by 10 trustees join, representing approximately 43% of the total MPF assets [1] - As of the end of September this year, the platform has processed over 1.6 million administrative instructions, including contributions and withdrawals [1] - The platform received around 2,400 complaints since its launch, with over 90% addressed within the service commitment timeframe, typically taking about 10 to 12 working days [1] Group 1 - The number of staff dedicated to handling MPF Easy-related inquiries and complaints has increased by over 60% in the past three months, from approximately 500 at the end of June to over 800 by the end of September [2] - The plan is to further increase staffing to over 1,100 by the end of this year, more than doubling the workforce in six months to enhance user experience and prepare for larger trustees joining the platform [2] - Measures have been implemented to optimize the complaint handling mechanism, including assigning customer service staff to follow up on cases, improving system interfaces for frontline staff, and providing appropriate training [2]

Core Insights - The implementation of the "MPF Easy" platform is in its final stages, with the four largest MPF trustees set to join in succession starting September [1][2] - Since its launch, "MPF Easy" has seen 8 trustees and 15 MPF schemes join, processing over 1 million administrative instructions, with more than 60% submitted electronically [1] - A total of 10 MPF schemes and 110 funds are set to reduce administrative fees, with 236 out of 378 funds expected to lower fees to a maximum of 37 basis points, benefiting over 10 million member accounts [1] - Future projections indicate that administrative fees could further decrease to between 20 to 25 basis points, with estimated reductions of 57% to 65% compared to previous estimates [1] Group 1 - The four trustees joining "MPF Easy" include AIA, Manulife, Sun Life, and HSBC, managing nearly 75% of MPF assets and involving 7.5 million accounts [2] - AIA, Manulife, and Sun Life's MPF schemes will join in September, October, and November respectively, while HSBC's plans will be onboarded from December to early next year [2]