Core Viewpoint - The increasing trend of excessive personal information collection during QR code ordering is raising privacy concerns among consumers, despite the convenience it offers [1][3][4] Group 1: Consumer Concerns - Consumers are frustrated with the requirement to authorize numerous permissions for simple transactions, which are often unnecessary for completing orders [1][3] - Many consumers feel that the process of filing complaints is cumbersome, leading to a low rate of follow-through on grievances [2][3] - The lack of substantial consequences for businesses that violate privacy norms diminishes their motivation to change practices [2][3] Group 2: Regulatory Challenges - Current regulations and guidelines, such as the recently published "Network Security Standard Practice Guide," lack enforceability, making compliance optional for businesses [4][7] - The fragmented nature of regulatory oversight across multiple departments contributes to ineffective enforcement of privacy protections [3][7] - There is a need for stronger legal frameworks that convert guidelines into binding regulations to ensure compliance and protect consumer rights [8][9] Group 3: Recommendations for Improvement - Implementing a rapid response mechanism for complaints, including inspection and penalties, could enhance compliance among businesses [8][9] - Establishing clear legal definitions of necessary personal information in the context of QR code ordering could help curb excessive data collection [9] - Strengthening the role of consumer protection organizations in advocating for stricter compliance and facilitating public interest litigation could improve the situation [9]

齐鲁晚报·齐鲁壹点记者 张子慧 如今，扫码点餐确实省去了招手喊服务员的麻烦，不少人偏爱这种无需等待、自主选择的便捷方式。然而，伴随而来的却是"点份米线需授权十几项权 限""喝杯奶茶先填手机号"等层出不穷的隐私困扰。事实上，商家宣称的"必要权限"中，绝大部分都并非完成点餐所必需。 经营奶茶店的齐先生直言，维权流程往往耗时数日，若不是重大纠纷，消费者很容易因时间推移淡忘诉求，大概率商家口头整改或赠送代金券就能了事。这 大幅"稀释"了违规成本，使商家缺乏主动整改的动力。 此前，齐鲁晚报·齐鲁壹点报道的《扫码点餐狂要十几项手机权限，合理吗？》一文，引发了不少消费者共鸣。事实上，这类问题早已被媒体多次曝光，行 业也发出自律呼吁，监管层面也曾点名批评——今年6月通报的64款问题应用中，喜茶、霸王茶姬、星巴克等品牌赫然在列，其小程序普遍存在2至4项违规 索权行为。中国消费者协会也曾明确指出，仅提供扫码点餐不仅侵害消费者的公平交易权与知情权，还对老年人等群体造成实际点餐障碍。 然而，尽管监管持续关注、消费者质疑不断，但扫码点餐过度索取个人信息现象为何屡禁不止？不少消费者感到困惑：过度索取隐私该如何维权？这事儿到 底该谁管？到 ...