抖音百万保障

Search documents
“百万保障”扣费?“直播功能”扣费?抖音:冒充客服是诈骗
Nan Fang Du Shi Bao· 2025-05-28 15:29
Core Points - A recent case of SMS phishing targeting a user named Mr. Wang was reported by the Beijing Public Security Bureau, highlighting the dangers of fraudulent messages claiming to be from Douyin [1] - Douyin's anti-fraud center clarified that the "Douyin Million Guarantee" service mentioned in the scam is a free service provided in partnership with state-owned insurance companies, and it does not charge users any fees [3] - Douyin's representative emphasized that there are no official membership fees or services that require payment, and any claims to the contrary are fraudulent [4] Group 1 - The case involved Mr. Wang receiving a fraudulent SMS about a package, leading him to believe he needed to cancel a service, resulting in financial loss [1] - Douyin confirmed the existence of the "Douyin Million Guarantee" service, which is free and does not require renewal [3] - The representative stated that Douyin does not have any official membership that incurs fees, and users should be cautious of scammers claiming otherwise [4] Group 2 - Douyin's customer service will not call users to discuss fees or require them to download additional software [4] - Users can verify official customer service calls by checking the Douyin hotline 95152 or using the "Verification Assistant" feature in the app [5] - Calls from Douyin will display as certified numbers on certain mobile devices, and any unsolicited calls demanding payment should be considered fraudulent [5]
客服来电称“抖音百万保障”收费,抖音支招如何识别对方真假
Xin Jing Bao· 2025-05-28 12:28
Core Points - The press conference held by Beijing Public Security Bureau focused on preventing telecom network fraud related to false credit reporting, with a detailed introduction of Douyin's "Douyin Million Guarantee" project [1] - Douyin's "Douyin Million Guarantee" is a free service provided in collaboration with state-owned insurance companies, aimed at ensuring account security without any fees or renewal requirements [1] - Fraudsters often mislead users by claiming they need to activate paid features like "live broadcast membership" or "e-commerce membership," which do not exist as official services from Douyin [1] Group 1 - Douyin's official customer service will never call users to request payment for any features or services, nor will they ask users to download additional software or share screens [2] - Users are advised to verify any suspicious calls by contacting Douyin's official hotline at 95152 or using the "Verification Assistant" feature in the Douyin app [2] - Douyin has partnered with several smartphone manufacturers to provide official call authentication, ensuring that calls from verified numbers can be trusted [2]