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“百万保障”扣费?“直播功能”扣费?抖音:冒充客服是诈骗
Nan Fang Du Shi Bao· 2025-05-28 15:29
Core Points - A recent case of SMS phishing targeting a user named Mr. Wang was reported by the Beijing Public Security Bureau, highlighting the dangers of fraudulent messages claiming to be from Douyin [1] - Douyin's anti-fraud center clarified that the "Douyin Million Guarantee" service mentioned in the scam is a free service provided in partnership with state-owned insurance companies, and it does not charge users any fees [3] - Douyin's representative emphasized that there are no official membership fees or services that require payment, and any claims to the contrary are fraudulent [4] Group 1 - The case involved Mr. Wang receiving a fraudulent SMS about a package, leading him to believe he needed to cancel a service, resulting in financial loss [1] - Douyin confirmed the existence of the "Douyin Million Guarantee" service, which is free and does not require renewal [3] - The representative stated that Douyin does not have any official membership that incurs fees, and users should be cautious of scammers claiming otherwise [4] Group 2 - Douyin's customer service will not call users to discuss fees or require them to download additional software [4] - Users can verify official customer service calls by checking the Douyin hotline 95152 or using the "Verification Assistant" feature in the app [5] - Calls from Douyin will display as certified numbers on certain mobile devices, and any unsolicited calls demanding payment should be considered fraudulent [5]
客服来电称“抖音百万保障”收费,抖音支招如何识别对方真假
Xin Jing Bao· 2025-05-28 12:28
张丹表示,抖音官方客服不会给用户打电话说某个功能、服务需要扣费,也不会让用户下载任何其他软 件、共享屏幕或者是跟客服添加社交好友等等。只要遇到这类情况就一定是诈骗。 抖音官方客服也会主动外呼用户,针对比如之前用户反馈过某个问题,主动跟进解决,或者是用户反馈 的材料不齐,联系用户补充材料,还有的时候是一些满意度的调研等,但全都不会涉及费用问题。 在发布会现场,张丹指导用户如何识别"假客服","最简单的方法,大家直接拨打抖音官方服务热线 95152进行核实,也可以打开抖音App,搜索"验证助手",将收到的信息内容或电话号码输入,查询是 否来自抖音官方。"另外张丹表示,抖音集团和部分手机厂商合作进行了官方认证,大家接到电话,如 显示为"抖音XX热线""抖音XX专线"等认证名,则确定是官方电话。以抖音服务热线95152为例,华 为、小米、OPPO、vivo、一加和苹果等手机用户都能看到"抖音官方服务热线"的认证显示。如果来电 号码没有认证显示,但自称是抖音客服,还要求关闭或取消相关功能否则有扣费产生,则可断定为骗 子。 新京报讯(记者张静姝 实习生武亮亮)5月28日下午,北京市公安局刑侦总队召开防范虚假征信类电信 网 ...