Core Insights - The article highlights the implementation of intelligent government services in Weifang City, focusing on the use of AI technologies to enhance efficiency and user experience in administrative processes [1][2][3] Group 1: Intelligent Customer Service - Weifang has developed an intelligent customer service system that allows users to inquire about administrative matters using natural language, significantly improving the search process for required services [1] - The knowledge base for this system includes over 21,000 user-friendly entries derived from 1,974 administrative service items, achieving an accuracy rate of over 90% in responding to online inquiries [1] Group 2: Intelligent Pre-Approval System - The "Ai Xiaowei" system consolidates 126 approval-related policies and over 8,000 historical cases to create a smart pre-approval rules library, enhancing the efficiency of the approval process by 30% [2] - This system has already assisted in processing 285 business applications and identified over 400 material errors within a month of its launch [2] Group 3: Streamlined Approval Process - Weifang's government has developed a decision tree for 12 initial approval items, breaking them down into over 1,000 decision nodes to create 30 standardized guidance scenarios, which helps users navigate the approval process more effectively [2] - The introduction of intelligent guidance has led to a 60% increase in the first-time approval rate for submitted materials [2] Group 4: Overall Innovation in Government Services - The integration of AI technologies in Weifang's administrative services represents a significant innovation, transitioning from traditional online services to a more intelligent and user-friendly approach [3] - The "three-in-one" intelligent service model combines intelligent customer service, pre-approval, and guidance, positioning itself as a comprehensive digital government service solution [3]