广百股份（002187.SZ）11月19日在投资者互动平台表示，公司构建智慧广百客服平台，推出智能客服 YOYO，快速响应顾客的问题咨询，全面提升客户服务体验。门店配备智能导购设备，设置智能租赁服 务中心及自助储物柜，运用智能系统实现安全管理、节能减耗等效果，不断提升门店智能化运营管理水 平。 （记者 张明双） 每经AI快讯，有投资者在投资者互动平台提问：尊敬的董秘，请问贵司在智慧物流、数字商超取得了 哪些成绩，有没有考虑运用机器人在日常工作当中，可否详细介绍？ ...

Group 1 - The company has developed a smart customer service platform called YOYO to enhance customer service experience by quickly responding to inquiries [1] - The stores are equipped with smart shopping assistant devices, a smart rental service center, and self-service lockers, utilizing intelligent systems for safety management and energy conservation [1] - The company is exploring a new model of "exhibition + retail + derivative product development" with the launch of the "Age of Exploration" anime exhibition at its Beijing Road store [1] Group 2 - The company plans to continue exploring cross-industry collaboration products targeting young consumer demographics to expand its market reach [1] - The initiative aims to create a regional consumption ecosystem [1]