广百股份（002187.SZ）11月19日在投资者互动平台表示，公司构建智慧广百客服平台，推出智能客服 YOYO，快速响应顾客的问题咨询，全面提升客户服务体验。门店配备智能导购设备，设置智能租赁服 务中心及自助储物柜，运用智能系统实现安全管理、节能减耗等效果，不断提升门店智能化运营管理水 平。 （记者 张明双） 每经AI快讯，有投资者在投资者互动平台提问：尊敬的董秘，请问贵司在智慧物流、数字商超取得了 哪些成绩，有没有考虑运用机器人在日常工作当中，可否详细介绍？ ...

Group 1: Company Strategy and Management - The company plans to continuously learn from advanced management experiences in the industry to enhance store intelligent operation management and improve consumer experience [1] - There is no current plan to introduce the management team from Pang Donglai, but the company will focus on improving product offerings and service experiences [4] Group 2: Marketing and Brand Activities - The company is organizing brand promotion activities during the National Games, focusing on the peak consumption seasons of Mid-Autumn and National Day, with events like the "Friendship International Fashion Festival" [1][2] - The company is leveraging the National Games to enhance brand visibility through immersive sports-themed activities and collaborations with well-known brands [2][3] Group 3: Technological Integration and Customer Experience - The company is developing a smart customer service platform and deploying intelligent shopping assistants to improve customer service and operational efficiency [2] - The company is enhancing its "buy and return" services across its stores to provide convenience for customers [3] Group 4: Community Engagement and Local Development - The company has established multiple store formats in key areas of the Greater Bay Area to provide one-stop shopping, dining, and entertainment services, contributing to the "15-minute living circle" concept [2] - The company is collaborating with tourism and hotel sectors to offer integrated services for visitors, capitalizing on the opportunity presented by the first duty-free store in Guangzhou [3]

Group 1 - The company has developed a smart customer service platform called YOYO to enhance customer service experience by quickly responding to inquiries [1] - The stores are equipped with smart shopping assistant devices, a smart rental service center, and self-service lockers, utilizing intelligent systems for safety management and energy conservation [1] - The company is exploring a new model of "exhibition + retail + derivative product development" with the launch of the "Age of Exploration" anime exhibition at its Beijing Road store [1] Group 2 - The company plans to continue exploring cross-industry collaboration products targeting young consumer demographics to expand its market reach [1] - The initiative aims to create a regional consumption ecosystem [1]