清早7点半上海一家必胜客门店后厨，餐厅经理李女士正在发愁。昨晚一场暴雨导致部分食材运输延 误，系统预警今日备货不足。她刚想拿起对讲机通知备餐组，耳边的智能耳机突然响起："Q睿检测 到供应链异常，已自动生成备选供应商清单，是否立即发起紧急调货？" 几秒钟后，补货订单通过AI 系统完成审批，而李女士已经能够腾出时间去巡检早高峰前的设备。这不是科幻电影，而是正在百胜 中国部分门店上演的日常。 这场"AI+营运"深水区的转型浪潮，并非只是百胜中国一家企业的独角戏。百胜中国发布的首个面向 餐厅营运的智能体Q睿，不过是这场浪潮中率先露出的礁石。餐饮行业的效率天花板正在被AI重新定 义，无论是连锁巨头还是区域品牌，都在想尽一切办法在各种消费场景渗透AI应用。 当Q睿在实验室里进行语音交互测试时，星巴克今年6月将与微软Azure的OpenAI平台合作开发的生 成式人工智能助手推广至35家门店；瑞幸咖啡今年开始加强智能AI排班系统的执行力度；蜜雪冰城 今年试点"动态人力调配系统"，用AI预测客流量调整排班。腾讯元宝AI今年已用于菜品研发、智能 菜谱生成、食材识别、语音指导烹饪，甚至帮助厨师快速解决像佛跳墙这样的非菜单菜品制作； ...

Core Insights - The article discusses the integration of AI technology in the restaurant industry, particularly focusing on Yum China and its AI assistant Q-Rui, which aims to enhance operational efficiency and support restaurant managers in various tasks [1][2][3]. Group 1: AI Integration in Restaurant Operations - Yum China is leveraging AI to redefine operational efficiency in the restaurant sector, with Q-Rui being a key development that automates tasks such as inventory management and staff scheduling [1][2]. - Other major players in the industry, including Starbucks and McDonald's, are also adopting AI technologies for various applications, such as dynamic staffing and voice-activated ordering systems [2][3]. - Q-Rui is designed to assist restaurant managers by automating over 20 operational tasks, thereby improving the overall efficiency and experience in restaurant operations [2][3]. Group 2: Historical Context and Development - Yum China began its digital transformation in 2010, moving its data warehouse domestically, and has progressively advanced its digital capabilities, including mobile payments and end-to-end digitalization by 2019 [3][4]. - The company is currently exploring the potential of generative AI, which is seen as the next opportunity for enhancing operational capabilities and supply chain resilience [5][6]. Group 3: Challenges and Opportunities - The application of AI in the restaurant industry presents both challenges and opportunities, particularly in terms of the required investment in infrastructure and data management [4][5]. - The company has established a 100 million yuan innovation fund to encourage frontline employees to contribute ideas for AI applications, highlighting a commitment to employee engagement in the digital transformation process [6]. Group 4: Future Directions and Employee Impact - The deployment of Q-Rui is expected to evolve through continuous testing and feedback, with a focus on ensuring that AI solutions effectively address real operational challenges [12][13]. - The integration of AI is transforming employee roles, requiring them to adapt to new collaborative work models where they work alongside AI tools to enhance productivity and decision-making [15][16]. Group 5: Competitive Landscape - Yum China views other leading companies in the tech space as benchmarks for AI implementation, learning from their agility in adopting technological innovations [17]. - The company emphasizes that all technological advancements are centered around the real needs of restaurant managers, ensuring that innovations are practical and beneficial [10][11].