央广网北京8月31日消息（总台记者管昕 何俊儒）据中央广播电视总台中国之声《新闻纵横》报 道，近日，深圳市龙岗区坂田街头来了两名特殊的"执法队员"——机器人"城城"和"管管"。这两个身高 约1.5米的机器人身背工作包，循环播放着生动有趣的劝导语音。 当面对劝导对象时，它们能及时、精准地做出清晰的劝导手势，配合屏幕上同步显示的丰富表情 包，成功缓解了现场可能出现的紧张氛围。多名摊贩主动配合了机器人独特的"执法"方式。机器人城管 上岗，管什么？怎么管？ 这几天，每晚七时，"城城"和"管管"都会准时出现在深圳龙岗区的坂田街头。橙色的身型，头顶时 尚帽，手举蓝色条幅，边巡逻边播放俏皮的顺口溜，劝离占道经营的摊贩和路边购物的市民。深圳市龙 岗区坂田街道党工委委员、城管执法队队长万先海告诉记者，这两个机器人已上岗一周，主要是辅助城 管巡查，发挥劝导的作用，而非执法。 万先海说："一方面是劝市民，那些无证的摊贩，确实其卫生等各方面得不到保障，吃了对身体不 好；另一方面是劝摊贩，用撒娇卖萌的方式让摊贩不要挡道。以一种比较有亲和力、可爱的言语去劝导 他们。" 万先海表示，自机器人城管上岗以来，成功劝离了不少占道经营的摊贩，也吸 ...

Core Viewpoint - The introduction of robot city management in Shenzhen represents a significant innovation in urban governance, showcasing the potential for technology to enhance the enforcement of regulations in a more approachable manner [2][5]. Group 1: Robot City Management Features - The robot city managers, named "Cheng Cheng" and "Guan Guan," utilize engaging communication methods, such as playful gestures and humorous expressions, to ease tensions during enforcement activities [2]. - The robots are designed to replace human city managers in certain tasks, particularly in promoting compliance among street vendors through non-confrontational interactions [3][4]. Group 2: Public Reception and Effectiveness - Initial feedback from street vendors indicates a positive reception, with many expressing a willingness to cooperate due to the novelty of the robots, suggesting that their acceptance may stem from curiosity rather than long-term effectiveness [3][4]. - The robots currently handle simple tasks like public awareness and guidance, which raises questions about their ability to manage more complex enforcement scenarios in the future [3][4]. Group 3: Challenges and Considerations - The effectiveness of robot city managers in urban governance will depend on their ability to foster cooperation among vendors, as well as their capacity to handle conflicts and enforce regulations without traditional punitive measures [4][5]. - Key challenges include ensuring that the robots can maintain a level of authority and deterrence comparable to human city managers, as well as addressing potential conflicts that may arise during enforcement [5].