滴滴青桔共享单车

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共享单车骑行中自动落锁致摔伤?品牌方:未发现技术缺陷,梳理后发现有三种可能
Yang Zi Wan Bao Wang· 2025-09-12 14:35
Core Viewpoint - A recent incident involving a woman who suffered a broken right foot due to a sudden locking of a Didi Qingju shared bicycle has raised significant safety concerns regarding shared bicycles in China [1] Group 1: Incident Details - The incident occurred when a woman was riding a Didi Qingju bicycle, which reportedly locked unexpectedly, leading to her injury [1] - The woman was diagnosed with three fractures in her right foot, and the platform indicated there was no record of an automatic lock in the backend, suggesting a possible chain malfunction [1] - Similar incidents have been reported by users of various brands, including Hello Bike and Meituan, indicating a broader issue within the shared bicycle industry [1][7] Group 2: Industry Statistics - As of December 2023, there are over 6 billion users of internet rental (electric) bicycles in China, with more than 12 million bicycles deployed across over 410 cities [1] - The number of internet rental bicycles exceeds 8 million across more than 700 cities, highlighting the extensive reach and popularity of shared bicycles [1] Group 3: Company Responses - Didi Qingju stated that bicycles should not automatically lock during use and that regular maintenance checks are conducted to ensure safety [1][12] - Hello Bike's response indicated that their technical team found no evidence of a technical defect causing automatic locking, suggesting user error or external factors may be involved [12][13] - Both companies are actively investigating user feedback and have implemented measures to improve safety and user experience [12][13]
共享单车自动落锁致用户受伤,滴滴青桔回应
第一财经· 2025-09-10 09:21
对于近期有用户反映在骑行时遇到自动落锁车轮抱死致使摔伤一事,滴滴青桔对第一财经记者表示, 接到用户进线后,第一时间与用户了解核实情况,并安排安全专员专项对接事故处理和保险理赔事 宜。同时,基于用户反馈的情况,滴滴青桔针对涉事的单车进行了硬件和软件的并行检查。经核查, 涉事车辆存在因车链条有松动造成骑行卡顿的可能,不存在软件技术等问题。 滴滴青桔表示,对给用户造成不好的骑行体验深表歉意,目前,专员在对接用户的就医理赔流程,用 户上传符合要求的理赔材料后,3个工作日即可收到打款。 ...