Core Viewpoint - A recent incident involving a woman who suffered a broken right foot due to a sudden locking of a Didi Qingju shared bicycle has raised significant safety concerns regarding shared bicycles in China [1] Group 1: Incident Details - The incident occurred when a woman was riding a Didi Qingju bicycle, which reportedly locked unexpectedly, leading to her injury [1] - The woman was diagnosed with three fractures in her right foot, and the platform indicated there was no record of an automatic lock in the backend, suggesting a possible chain malfunction [1] - Similar incidents have been reported by users of various brands, including Hello Bike and Meituan, indicating a broader issue within the shared bicycle industry [1][7] Group 2: Industry Statistics - As of December 2023, there are over 6 billion users of internet rental (electric) bicycles in China, with more than 12 million bicycles deployed across over 410 cities [1] - The number of internet rental bicycles exceeds 8 million across more than 700 cities, highlighting the extensive reach and popularity of shared bicycles [1] Group 3: Company Responses - Didi Qingju stated that bicycles should not automatically lock during use and that regular maintenance checks are conducted to ensure safety [1][12] - Hello Bike's response indicated that their technical team found no evidence of a technical defect causing automatic locking, suggesting user error or external factors may be involved [12][13] - Both companies are actively investigating user feedback and have implemented measures to improve safety and user experience [12][13]

以下文章来源于每日经济新闻 ，作者每经记者 每日经济新闻 . 中国主流财经全媒体。互联网新闻信息服务许可证编号：51120190017 。 来源|每日经济新闻 记者|赵雯琪 编辑|段炼 余婷婷 易启江 近日，有媒体报道，有用户在骑行共享单车时遭遇了自动落锁车轮抱死，导致严重摔伤。事情似乎并非个案，有媒体粗略统计，近两年来，网友爆 料在骑行过程中突然落锁的共享单车事故至少41起，涉及多个平台。 9月11日，共享单车品牌青桔单车向《每日经济新闻》记者表示，经核查，涉事车辆存在因车链条有松动造成骑行卡顿的可能，不存在软件技术等问 题。哈啰也回应《每日经济新闻》记者称，技术团队依据用户大数据严谨排查，未发现车辆存在因技术缺陷导致自动落锁的异常。 虽然两家头部企业均否认了"技术缺陷导致自动落锁"的说法，但频发的骑行事故与用户质疑，仍将共享单车的安全问题推至舆论焦点。 01 哈啰、青桔回应：不存在因技术缺陷导致自动落锁情况 据公开报道，今年8月底，马女士扫码骑上了一辆青桔单车，但没骑几分钟就因突如其来的刹车而措手不及地摔了一跤。医院诊断显示，马女士右脚 三处骨折，双腿软组织挫伤，至少需要休养一个月。 青桔单车回应《每日经 ...

Core Viewpoint - The response from Hello Bike regarding incidents of automatic locking during rides indicates that there are no technical defects in the bike lock system, and the company has identified potential user-related causes for the incidents [1] Group 1: Technical Analysis - Hello Bike's technical team conducted a thorough investigation using user data and found no evidence of technical defects causing the automatic locking issue [1] - The bike lock design includes a specific logic that prevents locking when the speed is above 0.5 m/s, only allowing the lock to engage when the bike is at a very low speed [1] Group 2: User Behavior Insights - Two potential scenarios were identified for the automatic locking incidents: 1. Users may accidentally trigger the "return" button while riding due to friction or other reasons, leading to the bike locking [1] 2. If a previous user fails to lock the bike before leaving, the next user may inadvertently cause the bike to lock when stopping, as the previous user can still lock the bike remotely [1] Group 3: Market Implications - The safety issues related to Hello Bike's service will require ongoing market attention and scrutiny to ensure user safety and trust in the service [1]

近日，有媒体报道，有用户在骑行共享单车时遭遇了自动落锁车轮抱死，导致严重摔伤。事情似乎并非个案，有媒体粗略统计，近两年来，网友爆料在骑 行过程中突然落锁的共享单车事故至少41起，涉及多个平台。 9月11日，共享单车品牌青桔单车向《每日经济新闻》记者表示，经核查，涉事车辆存在因车链条有松动造成骑行卡顿的可能，不存在软件技术等问题。 哈啰也回应《每日经济新闻》记者称，技术团队依据用户大数据严谨排查，未发现车辆存在因技术缺陷导致自动落锁的异常。 虽然两家头部企业均否认了"技术缺陷导致自动落锁"的说法，但频发的骑行事故与用户质疑，仍将共享单车的安全问题推至舆论焦点。 因技术缺陷导致自动落锁情况 据公开报道，今年8月底，马女士扫码骑上了一辆青桔单车，但没骑几分钟就因突如其来的刹车而措手不及地摔了一跤。医院诊断显示，马女士右脚三处 骨折，双腿软组织挫伤，至少需要休养一个月。 青桔单车回应《每日经济新闻》记者称，接到用户进线后，已在第一时间核实情况，并安排安全专员专项对接事故处理和保险理赔事宜。基于用户反馈的 情况，公司针对涉事的单车进行了硬件和软件的并行检查。经核查，涉事车辆存在因车链条有松动造成骑行卡顿的可能，不存在软 ...

正骑着共享单车，突然落锁制动，用户被猛地摔在地上，脚部多处骨折。据报道，骑行中突然落锁的共 享单车涉及多个平台，仅网友爆料的至少41起。今年7月以来，上海仅一个单车平台，针对应锁未锁、 未锁硬锁等问题的相关投诉达到17条。 张悦 目前，全国共享单车的用户数量已经突破6亿。如此庞大的用户基数，意味着每一个看似微小的风险都 可能带来极大的安全隐患。毫无来由的落锁、讳莫如深的平台，悬置的是用户的安全感，也是共享单车 未来的"骑行之路"。 事关用户生命安全，共享单车突然落锁的安全责任不能没有下文。企业该认真寻找落锁原因，仔细查找 单车可能存在的安全隐患。市场监管等部门有必要及时介入，厘清单车落锁的来龙去脉。解锁真相，才 能给共享单车上好"安全锁"。 车子为何突然落锁，平台查查运行数据不就能找出真相？可麻烦就出在这里。在用户看来，自己骑车规 规矩矩，是单车莫名其妙落锁。平台或称后台没有任何涉事单车骑行中落锁的信息，否认用户受伤是自 动落锁导致；或表示与链条卡顿等机械故障有关。网友也开启"侦探"模式，猜测是上一用户在新用户骑 行中突然结束行程所致。 用户不能白白挨摔，落锁原因更不能靠猜。单车落锁到底是哪里出了故障？如果是 ...

2025.09. 11 本文字数：1714，阅读时长大约3分钟 作者 | 第一财经 刘晓洁 陆涵之 近日，一则"女子骑共享单车时车辆突然锁死导致摔伤"的消息引发广泛关注。作为超6亿人使用的日 常出行工具，共享单车的安全问题再次被推到舆论中心。 第一财经就此事向滴滴青桔与哈啰单车进行询问，两家企业均回应称，经排查未发现软件或技术漏 洞，推测事故原因可能包括链条故障、用户误触还车按钮等场景。截至目前尚无消息披露第三方检测 机构介入。 据了解，共享单车具备远程锁车功能，但哈啰方面表示，其系统设定当车速高于0.5m/s时不执行锁车 指令，仅在近乎停车的状态下才会响应用户操作。 自动落锁事件甚至可以追溯到2021年，在黑猫投诉平台，记者发现，2021年9月就有一个投诉称，在 哈啰单车骑行过程中，车辆自动落锁，导致急停，骑行者因惯性摔伤。 从这些事件来看，共享单车自动落锁的隐患是长期存在的。 不过，企业平台方均坚持认为，并不存在技术问题。滴滴青桔对第一财经记者表示，基于用户反馈的 情况，公司针对涉事的单车进行了硬件和软件的并行检查。经核查，涉事车辆存在因车链条有松动造 成骑行卡顿的可能，不存在软件技术等问题。滴滴青桔表示 ...

Core Viewpoint - The safety issues surrounding shared bicycles, particularly the automatic locking feature, have come under scrutiny following incidents of users being injured due to sudden lock-ups while riding [1][5]. Group 1: Incident Reports - A recent incident involved a woman who suffered multiple fractures after a shared bicycle suddenly locked while in motion, with the platform indicating no automatic lock records were found [2][5]. - Similar incidents have been reported on social media, with users from various brands, including Hello and Meituan, sharing experiences of unexpected lock-ups leading to injuries [3][5]. - Historical complaints date back to 2021, indicating that the issue of automatic locking has been a persistent concern among users [3][5]. Group 2: Company Responses - Both Didi Qingju and Hello have stated that their investigations found no software or technical faults, attributing incidents to potential chain malfunctions or user errors [1][5]. - Hello's system is designed to prevent locking when the bicycle is moving above 0.5 m/s, and they assert that the locking mechanism is not triggered during normal riding conditions [6][5]. - The companies emphasize that user feedback and data analysis have not revealed any technical defects leading to automatic locking incidents [5][6]. Group 3: Industry Concerns - The automatic locking feature is intended to prevent users from forgetting to lock the bicycles after use, but there is inconsistency in how long a bicycle remains unlocked before it automatically locks [7]. - The safety of shared bicycles is a significant public concern, with over 600 million users reported in China, and the need for reliable safety mechanisms is critical [7]. - There are calls for the introduction of third-party testing and government oversight to address public concerns and resolve the discrepancies between user reports and company claims [7].