Core Points - The article highlights a case where a bank branch provided home service to assist an elderly customer with a disability in resetting their social security card password, demonstrating the bank's commitment to customer service and community support [1][2] Group 1: Customer Service Initiative - The bank staff initiated a home service mechanism to address the urgent needs of an elderly customer who was unable to visit the branch due to mobility issues [1] - Prior to the visit, the staff meticulously prepared all necessary documentation and checked their mobile processing equipment to ensure a smooth service experience [1] - Upon arrival, the staff engaged with the elderly customer in a friendly manner, explaining the service purpose and process to alleviate any anxiety [1] Group 2: Commitment to Special Needs - The bank's actions reflect its corporate culture of "people-oriented, convenient and beneficial to the public," particularly focusing on the needs of elderly and disabled customers [2] - The staff provided detailed assistance during the process, including reading key information aloud and helping with signature and facial recognition, ensuring the customer felt comfortable and supported [1][2] - After completing the service, the staff left their contact information for any future banking needs, reinforcing the bank's commitment to ongoing support for its customers [2]

短短十几分钟，密码重置业务便顺利完成。客户拿着恢复正常使用的社保卡，对该行的高效与贴心赞不 绝口："本来以为这么特殊的情况会很麻烦，没想到你们立刻就上门帮忙，还耐心讲解安全知识，真是 帮我们解决了大问题！" 此次上门服务，看似是该行日常工作中的一件小事，却切实解决了患病老人的急难愁盼。建行东城支行 始终坚持 "特事特办、急事急办" 的服务原则，将专业高效与人文关怀融入每一次服务中，用一次次 "微不足道" 的便利，为有需要的客户撑起温暖的 "保护伞"，让金融服务更有温度、更有担当。 （鲁启轩） 了解情况后，大堂经理第一时间安抚客户情绪，详细记录需求，并迅速向网点负责人汇报。考虑到老人 的特殊身体状况，网点当即决定启动应急服务机制，安排业务熟练的工作人员携带移动办理设备，前往 室外汽车旁为老人办理业务。 "真是太感谢你们了，要是没法及时重置密码，我父亲的医疗保障都要受影响！" 近日，在建行济宁东 城支行外的汽车旁，客户握着工作人员的手连连道谢。原来，其父亲因心脏病无法下车，社保卡又因密 码连续输错被锁定，该行通过紧急上门服务，高效解决了这一难题，用行动诠释了"以客户为中心" 的 服务温度。 工作人员来到车边后，先 ...