郑州市经开区中大门购物公园"折扣牛"仓储式超市，工作人员在理货。记者 聂冬晗 摄 顾客在郑州市熙地港购物中心鲜风生活超市选购水果。 编者按 一个超市可以带火一座城。零售业是观察消费活力潜力的一个窗口，零售业一头连着源头产地和厂商，一头 连着居民消费，贯穿全产业链，对于提振消费意义重大。党的二十届四中全会强调，坚持惠民生和促消费、 投资于物和投资于人紧密结合，以新需求引领新供给，以新供给创造新需求，促进消费和投资、供给和需求 良性互动。河南零售业近年来强势崛起，多种新业态并存，成为行业学习、外界观察河南的一个窗口。观察 当今零售业演变，是为提振消费、建设强大国内市场寻找答案。 2025年销售额在11月8日突破200亿元。近日，胖东来公布的销售数据再度引爆网络热议。 这串惊人数字的背后，是河南商业零售一脉相承的人本主义基因。 改革开放四十余载，这片沃土上的商业零售从业者，用坚守与创新书写了一部"以人为本，诚信经营"的商业 零售史诗。从亚细亚的破晓惊雷，到丹尼斯的体系筑基；从购物中心的场景革新，到非标商业的情感共鸣， 胖东来商超模式的重塑，河南商业零售始终以"人"为核心，于时代浪潮中坚守人情温度，在迭代变革中传承 ...

Core Insights - The article discusses the business philosophy and operational strategies of "胖东来" (Pang Donglai), a retail company that has transformed from a small tobacco shop into a significant player in the retail market, emphasizing the importance of trust, quality, and employee welfare in achieving long-term success [2][4][11]. Group 1: Growth Journey - Pang Donglai started in 1995 with a 30 square meter tobacco shop, focusing on genuine products and customer trust [4]. - The company faced challenges, including a fire in 1998, which strengthened community ties and reinforced the belief that a business is a community of employees, customers, and society [4]. - By 2025, Pang Donglai is projected to achieve sales exceeding 20 billion, with a store efficiency three times that of competitors, and a growth rate of over 55% from 2022 to 2024 [4][5]. Group 2: Human-Centric Business Philosophy - The company adopts a dual customer approach, treating both employees and consumers with equal importance, which is reflected in its profit-sharing model and employee benefits [7][8]. - Employee retention is high, with a turnover rate below 3%, attributed to generous welfare policies and a supportive work environment [8]. - The company emphasizes genuine service, implementing a no-questions-asked return policy and a comprehensive quality control system to alleviate consumer fears [8][9]. Group 3: Social Responsibility and Community Impact - Pang Donglai prioritizes community welfare, especially during the pandemic, by selling essential goods at cost and ensuring the lowest prices for medications [9]. - The company has established a range of free services that enhance customer experience, such as 24-hour service stations and various convenience offerings [9]. - The business model has positively impacted local tourism and transportation, making it a significant economic driver in its region [5]. Group 4: Business Lessons and Insights - The article highlights that trust is the ultimate competitive advantage in retail, as demonstrated by Pang Donglai's transparent policies that foster customer loyalty [11]. - The value of employees is recognized as a core asset, with a culture that promotes respect and engagement, leading to enhanced productivity and customer satisfaction [11]. - Long-term success is attributed to a focus on core business rather than expansion, with a commitment to quality over quantity [11][13]. Group 5: Practical Applications for SMEs - Small and medium enterprises (SMEs) are encouraged to adopt Pang Donglai's principles of sincerity and human-centric approaches, tailored to their specific contexts [13][15]. - The article suggests a phased approach to implementing core capabilities, emphasizing the importance of genuine service and employee involvement [14]. - It warns against blindly copying high-cost benefits without considering the financial viability of such practices [14][15].

Core Viewpoint - The forum focused on transforming "old houses" into "good houses" in urban renewal, emphasizing the importance of community and human-centered design in the process [1][4][8]. Group 1: Urbanization and Challenges - By the end of 2024, China's urbanization rate is projected to reach 67%, marking the end of the incremental era, with the renovation of old residential areas being a key challenge in urban renewal [4]. - The transformation of old residential areas is crucial as it directly impacts people's livelihoods and is considered the main battleground for urban renewal [4]. Group 2: Successful Case Studies - Wuhan has been actively promoting the renovation of old communities over the past five years, achieving notable progress [4]. - The renovation project in Wuhan's Qingshan District aimed to preserve local industrial culture while enhancing residential vitality and commercial value [4]. Group 3: Design Philosophy - "Good houses" should not merely be associated with increased space or luxurious materials but should focus on human-centered, refined design that contributes to high-quality development in the housing industry [4][8]. - The core of transforming "old houses" into "good houses" lies in a collaborative approach that considers the relationship between people, communities, and cities [8]. Group 4: Targeted Community Needs - Urban renewal should cater to the specific needs of different demographics, such as young people and the elderly, by providing personalized services and facilities [8]. - The renovation of old communities must address ownership and funding challenges, moving beyond superficial improvements to attract investment and enhance community value [8]. Group 5: Investment in People - Investment in human-centered design is essential for urban renewal, with a focus on collaborative design processes and operational service planning [8].

Core Viewpoint - The Guangdong Olympic Sports Center has undergone a significant transformation, blending technology and art to create an immersive experience for the 15th National Games, showcasing the vibrancy of the Greater Bay Area [1][2]. Group 1: Venue Overview - The Guangdong Olympic Sports Center covers an area of 654,600 square meters with a total construction area of 154,900 square meters, accommodating approximately 75,000 spectators [1]. - Originally built for the 9th National Games in 2001, the venue has now hosted significant events for the second time, reinforcing its status as a "dual National Games venue" [1]. Group 2: Design and Aesthetics - The design features a "ribbon-like" roof with a light gray tone and dynamic lines, enhancing the visual appeal and creating a sense of movement [2]. - The innovative PTFE membrane design covers exposed steel structures, optimizing the visual effect and allowing for diverse dynamic lighting during events [2]. - The integration of modern projection technology transforms the venue into an interactive performance space, enhancing the atmosphere during events [2]. Group 3: Accessibility and User Experience - The entrance features a gently sloping ramp instead of stairs, improving accessibility for elderly and disabled individuals while providing a scenic experience [3]. - The overall color scheme of the venue is dominated by sea blue, with seating areas resembling blooming petals, creating a dynamic visual effect [3]. Group 4: Environmental Considerations - The renovation includes features to improve ventilation, reduce energy consumption, and adapt to the humid subtropical climate, such as a ventilated fitness platform and sunshade eaves [3]. - Solar photovoltaic panels and climbing plants are incorporated to further decrease energy consumption and carbon emissions [3]. Group 5: Community Integration - A key goal of the renovation is to establish the Olympic Sports Center as a "People's Sports Park," encouraging local residents and visitors to engage in physical activities post-events [4].

Core Viewpoint - The article emphasizes the importance of human involvement in the automotive manufacturing process, particularly in the context of Japanese automotive practices, which can provide valuable lessons for the Chinese automotive industry as it transitions towards electrification and automation [3][5][11]. Group 1: Human-Centric Manufacturing - Japanese automotive manufacturing, exemplified by Lexus, prioritizes human involvement alongside automation, showcasing a balance that enhances quality and efficiency [5][11]. - The Lexus Miyata factory, known for its high production capacity, integrates human skills with advanced machinery, demonstrating that certain tasks still require human touch for optimal results [6][9]. - The concept of "craftsmanship" is highlighted, where skilled workers perform tasks that require sensitivity and dexterity, which machines cannot replicate [10][14]. Group 2: Lessons for Chinese Automotive Industry - The Chinese automotive sector, while advanced in electrification and automation, faces challenges in battery safety and driving efficiency, areas where Japanese practices could offer solutions [5][11]. - Japanese manufacturers have historically maintained a lower level of automation compared to China, focusing instead on lean production and skilled labor, which can serve as a model for improving quality in Chinese manufacturing [11][12]. - The article suggests that the human element in manufacturing can lead to better outcomes, particularly in quality control and intricate tasks that require nuanced judgment [14][15]. Group 3: Employee Welfare and Innovation - Lexus factories emphasize employee welfare, encouraging workers to monitor their health and report issues without fear of punishment, fostering a culture of safety and quality [16][18]. - The encouragement of employee innovation is evident, with workers empowered to propose improvements that enhance production efficiency, reflecting a commitment to continuous improvement [19][21]. - The factory's operational philosophy includes three key principles: safety first, thoroughness in all tasks, and a commitment to quality, which collectively contribute to high manufacturing standards [23].

Group 1 - The article highlights the importance of human touch in urban management and tourism, showcasing initiatives that enhance visitor experience and address common travel challenges [2][3] - Various cities are implementing community-driven solutions, such as opening government canteens to tourists and engaging citizens in urban planning discussions, reflecting a shift towards more inclusive governance [2][3] - The integration of technology in urban planning and management is emphasized, with examples of cities using smart systems to improve service delivery and infrastructure planning [3][4] Group 2 - The article discusses the significance of effective communication between city officials and residents, which fosters a sense of community and responsiveness in urban governance [2][4] - It underscores the need for a people-centered approach in urban development, aligning with the aspirations of citizens for a better quality of life [4] - The narrative suggests that cities that prioritize empathy and responsiveness in their governance will attract more residents and visitors, enhancing their vitality and growth potential [3][4]

Core Points - The article highlights a case where a bank branch provided home service to assist an elderly customer with a disability in resetting their social security card password, demonstrating the bank's commitment to customer service and community support [1][2] Group 1: Customer Service Initiative - The bank staff initiated a home service mechanism to address the urgent needs of an elderly customer who was unable to visit the branch due to mobility issues [1] - Prior to the visit, the staff meticulously prepared all necessary documentation and checked their mobile processing equipment to ensure a smooth service experience [1] - Upon arrival, the staff engaged with the elderly customer in a friendly manner, explaining the service purpose and process to alleviate any anxiety [1] Group 2: Commitment to Special Needs - The bank's actions reflect its corporate culture of "people-oriented, convenient and beneficial to the public," particularly focusing on the needs of elderly and disabled customers [2] - The staff provided detailed assistance during the process, including reading key information aloud and helping with signature and facial recognition, ensuring the customer felt comfortable and supported [1][2] - After completing the service, the staff left their contact information for any future banking needs, reinforcing the bank's commitment to ongoing support for its customers [2]

Core Viewpoint - The article discusses the overwhelming impact of AI on individuals and organizations, emphasizing the need to focus on personal and organizational growth rather than just chasing technological advancements [2][4][10]. Group 1: The Impact of AI - AI is rapidly evolving, creating both excitement and confusion among individuals and organizations [2][3]. - The article raises the question of who the "silent protagonist" is in the AI discussion, suggesting that it is ourselves, the users and implementers of technology [4]. Group 2: Mental Overload - The concept of "thought obesity" is introduced, comparing the overconsumption of information to the industrialization of food, leading to negative health outcomes [6][7]. - The article argues that the more information we consume, the more anxiety we feed, rather than gaining true understanding [8]. Group 3: The Equation of Success - A critical formula is presented: Final Outcome = (Your Thoughts, Organization, Culture) × (Technology), highlighting that technology alone does not guarantee success [11]. - The article warns that without a solid foundation in thought and culture, advanced technology can become a destructive force [11]. Group 4: Building a Strong Foundation - The article introduces the "Growth Tree" framework, which emphasizes the importance of foundational thinking models and a human-centered worldview [13][15]. - Five essential thinking models are identified as crucial for navigating technological change: System Thinking, Critical Thinking, Bayesian Thinking, Inversion Thinking, and Growth Mindset [14][19]. Group 5: Future Learning Opportunities - The article invites readers to participate in a course titled "The Silent Protagonist and the Growth Tree," which aims to explore personal growth in the context of AI [16][17].

Group 1 - The event highlighted China's modernization path as an "organic renewal" that integrates both ancient culture and advanced technology, emphasizing the coexistence of tradition and modernity [4] - The "National and Local Joint Human-shaped Robot Innovation Center" in Zhangjiang showcases over a hundred humanoid robots, reflecting China's advancements in robotics and its cultural integration [2] - The Shanghai Museum and Jiangnan Creation Museum illustrate the fusion of ancient artifacts with modern interpretations, showcasing China's ability to connect past wisdom with contemporary life [2] Group 2 - The Xuhui Riverside Party and Mass Service Center demonstrates a people-centered approach to public services, incorporating modern amenities to meet diverse community needs [3] - The visit to Yuyuan Garden reveals the blend of commercial modernity with traditional Chinese values, highlighting the importance of cultural heritage in urban development [3] - International guests expressed that China's modernization achievements are drawing attention from Western youth, indicating a growing interest in China's unique development model [3]

Core Insights - The article highlights the transformation of American Standard into an industry benchmark in Hong Kong, celebrating its 150th anniversary and emphasizing its deep-rooted presence in the local market [1][3]. Part 01: Historical Context - In the 1940s, Hong Kong was a land of opportunities, where the founder of Yimei Hardware, Zhao Chongguang, established a business that later partnered with American Standard, leveraging the local demand for high-quality products and government initiatives for infrastructure modernization [3][5]. Part 02: Building Trust - The alignment of brand philosophies between Yimei and American Standard, focusing on customer needs, has been crucial in establishing market trust [7]. - American Standard's products, such as bathtubs designed for user comfort and toilets with a deformation rate below 2.5mm, have built a reliable brand image, making "Choose Yimei, Use American Standard" a trusted choice in the industry [8][9]. Part 03: Responding to Health Trends - The shift towards health as a key standard has led to a refined public health demand, with American Standard addressing concerns about hygiene during the pandemic by promoting its "卫净界" dual swirl technology, which significantly reduces bacterial water droplets [9][12]. - The introduction of the upgraded "卫净界智+" technology post-pandemic, featuring UV sterilization, reflects the brand's commitment to enhancing user health and safety [14][18]. Part 04: Future Outlook - The long-standing collaboration between Yimei and American Standard is rooted in a shared focus on user needs, with product innovations evolving from basic cleanliness to smart hygiene solutions [18][20]. - American Standard aims to redefine the relationship between technology and user experience, moving towards a future where smart solutions seamlessly integrate into daily life, thus addressing the evolving expectations of consumers [20][22].