共享普惠保障网 "我们推动经济社会发展，归根到底是为了不断满足人民群众对美好生活的需要。"习近平总书记的深刻 论断，为"十四五"时期共享发展理念的落地指明了方向。 收官之际回望五年征程，从雪域高原的村寨到繁华都市的社区，从基础教育的课堂到远程诊疗的屏幕， 共享发展的理念贯穿于经济社会发展全过程，以扎实的成就书写了共同富裕的时代答卷。 目前，全国基本养老保险参保人数达到10.72亿人，比"十三五"时期末增加7300多万人，参保率从91%提 高到95%以上。失业保险、工伤保险参保人数分别达到2.46亿人、3.02亿人，较"十三五"时期末分别增 加2900多万人、3400多万人。基本医保覆盖居民人数保持在13亿人以上，稳定在95%左右。这张世界上 规模最大的社会保障安全网，为全体人民撑起美好生活的底气。 新就业形态人员的权益保障是新时代新课题。这两年，相关权益保障指引和指南成为快递员、外卖员、 网约车司机出行的"安全带"，为劳动者权益保障提供了坚实的制度支撑。从2022年起，人社部在北京、 上海、江苏、广东、海南、重庆、四川7个省份开展职业伤害保障试点，涵盖出行、外卖、即时配送、 同城货运4个行业的7家平台企业，取 ...

"原来是还没发啊，根本不是卡的事儿！"大爷长舒一口气，紧锁的眉头彻底舒展，大娘也露出释然的笑 容，拉着大堂经理的手连连道谢。一场因信息差引发的焦急，在耐心询问与主动联动中烟消云散，网点 里的这份暖心服务，成了安抚银发群体的"定心丸"。 近日，在农行平阴支行营业部的等候区里，刚坐下的两位老人神色匆匆。大爷攥着老伴的社保卡想取 款，却因遗忘密码未能成功；等老伴赶来一同查询余额时，屏幕上的"0元"让两人瞬间慌了神——这是 张补办的社保卡，本是每月养老金的"落脚点"，可新卡启用两个月，钱款始终没到账。"是不是老卡丢 了把钱弄丢了？"大爷的声音里满是焦虑，大娘也不住摩挲着衣角，反复念叨补办流程的细节。 电话那头，社保局工作人员明确回应：当月养老金因统一调整暂未发放，预计近日到账，和社保卡补办 没有关系。大堂经理一边仔细记录信息，一边逐句转述给老人，还特意手把手教两人操作自助查询机， 确认了到账后的查询方式。 大堂人员见此情景，立刻上前递上温水，耐心询问事情的来龙去脉。得知老人已将新卡号报给村里，却 被答复"无需额外操作"后，他先轻声安抚："您别急，咱们先从源头核实，卡号报过的话，大概率不是 这个问题。"随后马上找来大堂 ...

条例规定以社保卡为载体，推动在人力资源、社会保障、医疗健康、待遇补贴发放、金融服务、交 通出行、旅游观光、文化体验等领域实现一卡通用。比如，条例赋予社保卡身份凭证功能，明确社保卡 按照有关规定可以作为办理政务服务、公共服务等事项时用于证明身份的凭证；持卡人可以持已加载交 通功能的社保卡，乘坐公共汽车、轨道交通、轮渡等公共交通工具，可以持社保卡享受列入一卡通应用 目录的图书馆、博物馆、科技馆、美术馆、旅游景区等场所提供的便利服务，将给群众的工作、生活带 来更多便利。 发布会上，自治区人力资源社会保障厅负责人表示，将按照"部分场景全区统一实施、部分场景试 点先行"的原则，逐步丰富拓展政务服务、就医购药等社保卡"8+N"应用场景，打造好"一卡在手，万事 通达"的社保卡居民服务一卡通生态圈。（佘鸿雁） 据了解，截至2025年8月底，全区社保卡累计持卡人数达5169.93万人，电子社保卡签发总量达 4294.48万人。让群众实现"一卡多用"，将有效减少重复建设造成的资源损失。但是，目前生活中仍存 在卡证码过多、整合难度大、互不通用、使用不便等突出问题；在推进社会保障卡居民服务一卡通过程 中，也存在服务管理机制不健全、跨 ...

齐鲁晚报.齐鲁壹点王会广通讯员许露 近期，东明农商银行营业部社保卡办理业务量显著增加。这一现象主要归因于国家最新发布的幼儿补贴政策，许多居民为使孩子顺利享受补贴福利，纷纷 前往该营业部办理社保卡。 东明农商银行营业部通过专业、细致的服务，让每一位前来办理业务的居民都感受到了便捷。未来，该营业部将继续以客户需求为导向，优化服务措施， 保障社保卡办理工作高效、有序进行，助力居民更好地享受国家政策红利。 为应对社保卡办理需求的激增，提高服务效率，东明农商银行营业部迅速采取行动，专门开设了社保卡办理绿色通道。工作人员全体投入工作，在宣传走 访、资料审核、信息录入以及卡片激活等环节紧密协作，高效完成各项任务，有效缩短了客户等待时间。大堂经理主动引导客户填写表单，解答客户疑 问，并详细讲解社保卡的功能用途以及幼儿补贴领取的具体流程。 一位刚办理完业务的李女士表示："听说孩子的补贴要通过社保卡发放，所以特意来办。这里开了绿色通道，不用排队，很快就办好了，非常方便。" ...

地处社区中心的建行济南长清大学城支行，日常老年客户占比高、业务繁忙，却始终以 "更亲、更近、 更温暖" 的服务态度，为客户排忧解难。近日，该行工作人员主动上门，为行动不便的残疾老人成功补 办遗失多年的社保卡，用实际行动践行 "做人民最满意银行" 的服务愿景。 当天，一位七旬老大爷匆匆走进该行网点，手里紧紧攥着老伴的二级肢体残疾证和一串从社保办查询到 的卡号，脸上满是焦急。"同志，我老伴肢体残疾出门不方便，她的社保卡丢了好几年，现在领不了社 保待遇，你们能帮忙补办吗？" 老人急切地向工作人员说明情况。 "本来以为丢了这么多年的卡很难补办，抱着试试看的心态来的，没想到你们不仅没让我多跑一趟，还 上门帮忙，服务太周到了！" 拿到新社保卡时，老人激动地握着工作人员的手连连道谢，直言终于解决 了心头的一件大事。 一直以来，针对网点老年客户多的特点，建行济南长清大学城支行的工作人员常利用闲暇时间与老人拉 家常、解难题。未来，该行将继续提升服务品质，用更贴心、更便捷的服务，守护每一位客户的需求， 让 "金融为民" 的温暖直抵人心。 网点工作人员见状，立刻上前搀扶老人到休息区坐下，一边递上热水安抚情绪，一边仔细查看老人带来 ...

Core Points - The article highlights the importance of personalized and empathetic customer service in the banking sector, particularly for clients with special needs [1][3][4] - The actions of the Agricultural Bank of China (ABC) staff demonstrate a commitment to the "customer first" philosophy, ensuring that all clients feel supported and understood [3][4] Group 1 - The blind couple expressed deep gratitude towards the bank staff for their assistance in obtaining social security cards, showcasing the impact of attentive service [1][4] - The bank staff quickly identified the couple's unique needs and provided tailored support, including guiding them through the process and ensuring they understood each step [3][4] - The successful completion of the service not only met the couple's immediate needs but also reinforced the bank's dedication to providing warm and accessible financial services [4] Group 2 - The bank plans to continue enhancing its barrier-free service initiatives, aiming to create a more convenient and welcoming environment for all customers [4] - The article emphasizes the role of financial institutions in building trust and rapport with clients through compassionate service [3][4]

Group 1 - The core viewpoint of the articles highlights the proactive measures taken by Agricultural Bank of China Bozhou Branch to enhance financial literacy and risk prevention among key demographics, including the elderly, youth, and business owners [1][2] Group 2 - The bank has established a professional team to conduct targeted financial education activities in various locations such as universities, markets, and senior centers, focusing on real-life cases to educate students about campus loan traps and telecom fraud [1] - In Bozhou College, the bank organized a "First Financial Knowledge Class" for college students, aiming to instill rational consumption concepts [1] - The bank also provided specialized training for traditional Chinese medicine merchants in Bozhou to help them identify illegal fundraising and intermediaries, thereby improving the business environment [1] Group 3 - The bank has implemented service enhancements for the elderly, including the installation of caring service windows and barrier-free access at all branches, as well as providing reading glasses and emergency medical supplies [1] - During outreach activities, staff demonstrated the large-font version of mobile banking and introduced suitable deposit and insurance products for seniors, making financial services more accessible [1] Group 4 - The bank has leveraged its social security service advantages to offer convenient social security card processing and actively promote personal pension accounts [2] - Since September 2025, the bank has conducted 13 offline promotional events, benefiting over 10,000 citizens [2] - The bank aims to continue its commitment to "finance for the people" by providing higher quality services, a richer product range, and comprehensive risk control to create a harmonious financial environment [2]

Core Points - The Guangxi Zhuang Autonomous Region has passed the "Regulations on the Resident Service Card" which will take effect on December 1, 2025, aiming to enhance public service efficiency and convenience for citizens [1][2] - The regulations outline the integration of social security cards into various sectors, including human resources, social security, healthcare, financial services, transportation, tourism, and cultural experiences, promoting a "one card for all" approach [1][2][3] Group 1 - The regulations consist of 24 articles that define the functional positioning and basic principles for advancing the resident service card [1] - The initiative aims to create a collaborative service model across departments, enhancing the overall service and management framework [1][2] - The regulations emphasize the importance of data security and optimizing the card usage environment to support the card's functionality [1][2] Group 2 - As of August 2025, the total number of social security cardholders in Guangxi reached approximately 51.7 million, with over 42.9 million electronic cards issued [2] - The "8+N" application scenarios for social security cards have been introduced, focusing on eight key areas such as government services and medical purchases, which have shown positive social effects [2] - The regulations allow cardholders to use their social security cards for various services, including identity verification for government services, financial functions, and access to public transportation and cultural venues [3]

Core Points - The Ministry of Human Resources and Social Security (HRSS) reported that the number of social security cardholders has reached 1.39 billion, with 1.1 billion using electronic social security cards on their mobile phones [1][3]. Group 1: Service Improvement Initiatives - The HRSS has implemented a "online service" initiative, resulting in over 70% of social security transactions being conducted online, with some regions nearing 90%. The overall satisfaction rate for these services remains above 97% [2][3]. - The "nearby service" initiative has been launched to enhance accessibility, partnering with banks and postal services to create convenient service points within 15 minutes in urban areas and 5 kilometers in rural areas [2][3]. - The "one card service" initiative aims to integrate various services into the social security card, which now supports 95 applications in the social security sector and additional services such as public transport and library access [3]. Group 2: Technological Advancements - The HRSS is focusing on "smart services," utilizing artificial intelligence and big data to improve service efficiency and accuracy, including the introduction of smart service machines and personalized service planners [3][4]. - The international cooperation in social security has progressed, with agreements signed with 13 countries to address issues like double social security contributions, enhancing the global outreach of Chinese social security practices [4].

Core Points - The Agricultural Bank of China (ABC) Jinan Suburban Branch demonstrated exceptional customer service by addressing a unique request from a client needing assistance with social security card processing for an elderly disabled father [1][2] - The branch initiated a "special case handling" process, sending staff to the client's home to ensure compliance and authenticity of the request [1] - The staff provided thorough guidance on the authorization process and ensured that the elderly client understood the steps involved, showcasing the bank's commitment to serving vulnerable groups [2] Summary by Sections - **Customer Service Initiative** - ABC Jinan Suburban Branch received an urgent call from a client regarding social security card processing for a disabled elderly individual [1] - The branch quickly mobilized staff to assist the client at home, demonstrating a proactive approach to customer needs [1] - **Process and Compliance** - Staff verified the necessary documents, including the elderly person's ID and disability proof, ensuring the legitimacy of the request [1] - The bank emphasized the importance of clear communication and understanding of the authorization process for the family [1] - **Client Satisfaction** - The family expressed deep gratitude for the assistance provided, highlighting the emotional impact of the bank's service [2] - The actions taken by the bank were recognized as a meaningful demonstration of care and respect for special groups [2]