Group 1: Legal and Regulatory Developments - The Shenzhen Municipal People's Procuratorate has initiated public prosecution against 80 individuals involved in illegal fundraising activities related to Dingyifeng Asset Management Co., Ltd. and its affiliates [1] - The China Securities Regulatory Commission (CSRC) has imposed penalties exceeding 1 billion yuan on Yu Han for manipulating the stock of "Doctor Glasses," with evidence showing a price increase from 13.72 yuan to 37.81 yuan, a rise of 175.58% during the manipulation period [4][5] Group 2: Consumer and Market Reactions - Multiple consumers reported forced refunds from Libai's official flagship store due to incorrect pricing, with products listed at significantly lower prices than intended, leading to customer dissatisfaction [2] - Libai acknowledged the issue as an internal operational oversight and has initiated process upgrades to prevent future occurrences, offering compensation to affected customers [2] Group 3: Industry Trends - The upcoming 2026 Spring Festival is expected to drive outbound tourism, with Thailand emerging as the most popular destination, surpassing Japan, which has seen a significant decline in flight availability [6][7]

Group 1 - The core issue revolves around consumers experiencing "forced refunds" after purchasing "Liba Flower Plant Soft Care Laundry Liquid" from the official flagship store of Libai Group, with reports indicating that orders were canceled without prior notice [1][2] - A specific case highlighted a consumer who ordered a 10 kg package priced at 6.9 yuan, only to have the order closed and refunded automatically, leading to accusations of deceptive pricing practices by the company [1] - The official store's customer service acknowledged that the cancellation was due to a pricing error, stating that over 50,000 consumers had paid for the product at an incorrect price of 90.8 yuan before the error was identified [1][2] Group 2 - In response to the "forced refund" situation, Libai Group's customer service indicated that the issue stemmed from internal oversight regarding price settings, which resulted in numerous low-priced orders being unfulfillable [2] - The company has committed to prioritizing refunds for affected consumers and offering a 5 yuan cash red envelope as compensation, while also planning to enhance price verification processes to prevent similar incidents in the future [2]

Core Viewpoint - The article discusses a pricing error by Liby, a well-known household cleaning product brand, which led to forced refunds for consumers who purchased products at significantly lower prices than intended. The company acknowledged the mistake and apologized, stating it was due to internal operational oversight [2][11]. Group 1: Incident Overview - On January 22, multiple consumers reported on social media that they were forced to refund purchases made at Liby's official flagship store due to incorrect pricing [2][4]. - A consumer highlighted that a 10 kg pack of Liby laundry detergent was mistakenly priced at 6.9 yuan, while the actual price was around 90.8 yuan [3][6]. - The promotional pricing lasted only about five minutes before the orders were canceled and refunds were issued [4][11]. Group 2: Company Response - Liby's customer service stated that the low pricing led to orders that could not be fulfilled, and they compensated affected consumers with a 5 yuan cash red envelope [11]. - The company attributed the issue to a serious pricing error during a product SKU change and has initiated process upgrades to enhance price verification and multi-level reviews to prevent future occurrences [11][13]. Group 3: Legal and Industry Context - The article notes that similar pricing errors have caused public relations issues for other brands, such as Jie Rou and Miniso, which faced backlash for incorrect pricing [15]. - Legal expert Kong Yunfei mentioned that under the Civil Code, contracts based on significant misunderstandings, such as erroneous pricing, can be rescinded, indicating the potential legal implications for Liby [15][16].

Core Viewpoint - The company faced backlash from consumers due to a pricing error that led to forced refunds for products purchased at significantly lower prices than intended [1][2][6]. Group 1: Incident Details - Multiple consumers reported that they were forced to refund purchases of laundry detergent from the company's official flagship store, where a 10 kg pack was mistakenly priced at 6.9 yuan instead of the original price of 90.8 yuan [2][4]. - The pricing error occurred during a brief promotional event that lasted approximately five minutes, leading to numerous complaints on social media [3][6]. - The company acknowledged the issue was due to an internal operational oversight during the SKU change process, which resulted in abnormal orders [6]. Group 2: Company Response - The company issued an apology and provided a 5 yuan cash compensation to affected consumers, citing the pricing error as the reason for the refunds [1][6]. - The company has initiated a process upgrade to enhance price verification and implement multi-level reviews to prevent similar issues in the future [6]. - The company expressed gratitude for media and user oversight and committed to improving service quality [6]. Group 3: Company Background - The company, established in 1994, is a leading player in the daily chemical industry, with a reported annual revenue of 31.241 billion yuan in 2022, reflecting a year-on-year growth of 2.13% [6]. - The company’s product range includes fabric care, dish cleaning, oral care, and personal care items [6].