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揭秘购票平台搭售套路
Xin Lang Cai Jing· 2026-01-09 18:42
Core Viewpoint - The article highlights the emergence of hidden fees in third-party ticket purchasing platforms, which mislead consumers regarding the actual costs of tickets, raising concerns about consumer rights and transparency in pricing [1][2][3]. Group 1: Consumer Experiences - A consumer reported that the ticket price displayed was 404 yuan, but the final payment was 515 yuan, indicating a lack of clarity in pricing and potential misleading practices [2]. - Another consumer experienced a "speed trap," where the ticket price jumped from 50 yuan to 72 yuan during the payment process, leading to an automatic charge without proper consent [3]. - Consumers have encountered additional fees for services like "no-worry ticket cancellation," which were not clearly indicated during the purchasing process [3]. Group 2: Pricing Manipulation Tactics - The article discusses "price sorting traps" where platforms display lower prices initially, but the final price includes additional fees for services that consumers are not made aware of until the payment stage [4]. - Visual design tactics are employed to create a false impression that certain services are optional, while they are actually bundled with the ticket price, misleading consumers into thinking they are separate [5]. Group 3: Regulatory and Industry Insights - Experts emphasize that these practices infringe on consumer rights, particularly the right to know and choose, and call for better transparency in the purchasing process [6]. - Regulatory bodies are urged to enhance oversight and enforce compliance with consumer protection laws to prevent such misleading practices from continuing [6].
购票平台“隐形诱导”不断,违法成本还是太低了
Nan Fang Du Shi Bao· 2026-01-08 23:18
Core Viewpoint - The annual Spring Festival travel rush is approaching, and third-party ticketing platforms are once again under scrutiny for their misleading pricing practices, which include "price sorting traps" and "visual deception" to promote add-on services [1][2]. Group 1: Misleading Practices - Third-party ticketing platforms have shifted from overt "default selection" tactics to more subtle methods, such as using price sorting to entice consumers into selecting packages that include add-on services [1][2]. - The design of these platforms often creates a false impression of separate charges for add-on services, making it difficult for consumers to purchase a basic ticket without additional costs [1][2]. Group 2: Regulatory Context - The 2019 E-commerce Law mandates that e-commerce operators must prominently inform consumers about bundled products or services and cannot set default consent options for these bundles [2]. - The 2021 Network Transaction Supervision Management Measures further clarify that operators must not set any bundled options as default selections and must ensure consumers are aware of all options [2]. Group 3: Consumer Impact - Many consumers, driven by thoughts like "it's not much money" or "it's too troublesome to refund," end up accepting these misleading practices, leading to a significant number of complaints that rarely escalate to legal action due to high personal costs [3][4]. - The high cost of consumer rights protection and low penalties for violations encourage third-party ticketing platforms to continue testing the boundaries of legal compliance [4]. Group 4: Need for Regulatory Action - The recent Network Transaction Platform Rules emphasize the need for platforms to implement technical measures that facilitate consumer access to rules, rather than creating traps [4]. - There is a call for timely intervention by market regulators and the prosecution of consumer public interest lawsuits based on media-reported cases to address these ongoing issues effectively [4].