令人惊喜的是，没过几天，王女士再次到访，带着100万元现金办理了定期存款业务。"你们连小额的纪 念币都这么认真负责，把大额资产交给你们，我放心！"王女士的坦言，彰显的是工行南通海门长江路 支行超越标准化服务的灵活与温情，更体现出员工们扎实的专业素养与主动服务的担当。几十枚尘封的 纪念币，兑换的是便利客户的实际举措，赢得的是客户沉甸甸的信任，最终促成了优质服务带动业务发 展的良性循环。 未来，工行南通海门长江路支行将继续践行"以客户为中心"的服务理念，持续不断地深耕服务细节，为 支行业务高质量发展注入更多金融温度。 日前，市民王女士带着一袋珍藏多年的纪念币，焦急地走进工行南通海门长江路支行。她希望能把它们 兑换成现金，却对流程和品相标准一无所知。了解诉求后，大堂经理当即开启"特殊货币兑换绿色通 道"，运营主管与客服经理迅速响应，逐枚细致查验纪念币的发行年份、面额、材质及流通状态。最终 确认，这些均为中国人民银行发行的法定货币，即便部分存在轻微氧化与划痕，也完全符合兑换标准。 随后，客服经理严格按照现金业务规范，高效完成清点、登记与兑付，全流程仅用时20分钟。顺利完成 兑换业务的王女士瞬时露出笑容，先前的焦虑早已 ...

Core Insights - The article highlights the exceptional service provided by the Industrial and Commercial Bank of China (ICBC) at its Nantong Haimen Changjiang Road branch, which led to a significant customer relationship enhancement and a subsequent deposit of 1 million yuan [1][2]. Group 1: Customer Service Excellence - A customer, Ms. Wang, approached the bank to exchange a collection of commemorative coins but was unfamiliar with the process and standards [1]. - The branch staff quickly initiated a "special currency exchange green channel," where they meticulously verified each coin's details, ensuring they met the exchange standards despite minor imperfections [1]. - The entire exchange process was completed efficiently in just 20 minutes, alleviating the customer's initial anxiety and earning her praise for the service [1]. Group 2: Business Development Impact - Following the positive experience, Ms. Wang returned to the branch to deposit 1 million yuan, expressing her trust in the bank due to the attentive service she received [1]. - The article emphasizes that the careful handling of even small transactions can lead to significant customer trust and loyalty, creating a virtuous cycle of quality service driving business growth [2].