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得不偿失!“7天无理由退货”不是“0元购”
Ren Min Wang· 2025-11-11 00:55
Core Viewpoint - The article discusses a legal case in which a buyer abused the "7-day no-reason return" policy on an e-commerce platform, leading to a court ruling against the buyer for refunding unreturned goods and compensating the seller for losses incurred [1][7]. Group 1: Case Background - The buyer, referred to as Cai, frequently returned items purchased from a seller, Li, using the "7-day no-reason return" policy, leading to disputes over refunds [2][3]. - Cai made 69 orders totaling 5581.9 yuan and later attempted to return items using the same tracking number for multiple orders, which the seller contested [2][4]. Group 2: Legal Proceedings - The seller, Li, provided evidence of Cai's repeated misuse of tracking numbers and the e-commerce platform's warning about potential fraudulent activity [3][4]. - The court found that Cai's actions constituted abuse of the return policy, as he had no genuine intent to purchase the items, and ruled that he must return 48599.13 yuan for unreturned goods [7][8]. Group 3: Implications for E-commerce - The case highlights the need for both sellers and buyers to engage in honest transactions, as misuse of return policies can disrupt market order and lead to legal consequences [9][10]. - Recommendations include improving return verification processes on e-commerce platforms and establishing credit scoring systems to monitor consumer behavior [10][11].