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购买舞蹈课7天后想退款,商家说“不退不转”?法院:全额退款
Xin Lang Cai Jing· 2026-02-26 09:22
案情显示,2025年8月17日,消费者晁某支付5399元从某服务部购买了一份舞蹈培训年卡。双方签订了 《舞蹈培训课程服务协议》,晁某在协议备注栏书写"本人同意不退不转",协议约定"如获批准退款, 某服务部将收取本次交易实收金额的50%作为运营费用"。付款后,晁某从未前往培训机构上课。 付款后的第七天,晁某因个人计划发生变化,便通过微信联系该机构要求退还舞蹈培训年卡全款。机构 则以协议中已有"不退不转"的明确约定、也曾口头告知为由拒绝,后来仅同意退还50%的费用,称按合 同约定,其有权收取另50%作为运营费。 双方协商未果,晁某诉至法院,要求某服务部全额退款。 中国青年报客户端讯(中青报·中青网记者 刘言 通讯员 李思尘 邹晴)消费者在付款后因计划有变要求 退款,被商家以"一经售出,概不退款"等条款拒绝,这类条款是否有效?消费者能否在付款后合理期限 内"反悔"?记者从湖南省宁乡市人民法院(以下简称"宁乡法院")了解到,该院日前审结了一起类似的 服务合同纠纷,法院判决商家全额退款。 宁乡法院经审理认为,《最高人民法院关于审理预付式消费民事纠纷案件适用法律若干问题的解释》 (以下简称《解释》)第十四条明确规定:"消 ...
线下消费也可“七日无理由退款”,消费者预付消费“后悔有门”
Sou Hu Cai Jing· 2026-01-22 13:49
Core Viewpoint - The article discusses a recent court ruling that reinforces consumer rights regarding prepaid services, specifically highlighting the "seven-day regret right" for consumers who wish to cancel their prepaid contracts [3][5]. Group 1: Consumer Rights - The court ruled that consumers have the right to request a full refund within seven days of payment under the new judicial interpretation, which supports the "seven-day no-reason refund" policy [3]. - In the case of Ms. Zhao, the court determined that she was entitled to a full refund of 5399 yuan since she had not utilized the service after payment [4]. Group 2: Legal Framework - The new judicial interpretation aims to protect consumer rights and promote the development of the service industry by establishing a legal "cooling-off period" for prepaid services [5]. - The interpretation specifies that if a consumer has previously received the same service from the same or another provider, they forfeit the "seven-day regret right," balancing transaction stability and preventing malicious refund requests [5]. Group 3: Implications for Businesses - Businesses are encouraged to comply with the new regulations by reviewing and amending any unfair contract terms, ensuring they do not restrict consumers' legal rights to a seven-day no-reason refund [5]. - The emphasis is placed on providing quality services to foster sustainable consumer relationships rather than relying on restrictive refund policies [5].