Core Viewpoint - The Xinjiang Airport Group has implemented a series of measures to enhance luggage retrieval efficiency at Urumqi Tianshan International Airport, aiming to provide a more efficient and convenient travel experience for passengers [1][4]. Group 1: Luggage Retrieval Efficiency - Following the transition to the new terminal, Urumqi Airport faced a significant increase in passenger flow and luggage volume, making luggage retrieval efficiency a key focus for airport service units [3]. - Statistics from January to March 2025 indicate that the average waiting time for luggage retrieval varies by airline, with Xinjiang Tianyi Aviation Service showing an average of 0.5 minutes for the first piece and 12 minutes for the last piece, while China Southern Airlines recorded 2.4 minutes for the first piece and 12.5 minutes for the last piece [3]. Group 2: Service Improvement Measures - The airport has established efficient communication and collaboration mechanisms with airlines to share flight information and luggage transport status in real-time, striving for a "passenger and luggage arrival together" service goal [4]. - During peak periods, the airport employs a combination of system allocation and manual intervention to dynamically adjust the use of 12 luggage carousels and personnel deployment, ensuring quick delivery of luggage after arrival [4]. - The introduction of sorting robots and unmanned luggage vehicles has effectively improved sorting efficiency and accuracy while reducing employee workload [4]. Group 3: Passenger Experience Enhancements - The new terminal has optimized the luggage retrieval area by rationally planning carousel locations, increasing the number of guiding signs, and enhancing clarity to help passengers easily locate their luggage [5]. - Additional amenities such as more seating, charging stations, and information displays have been added to improve passenger comfort while waiting [5]. - On-site assistance has been provided for elderly and disabled passengers to facilitate their luggage retrieval process [5].