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美团试点“骑手屏蔽顾客”功能,双向评价时代来临?
Guan Cha Zhe Wang· 2025-10-13 10:04
Core Viewpoint - Meituan has launched a pilot feature in seven cities that allows delivery riders to evaluate and block users, enhancing rider protection and promoting a more balanced interaction between users and riders [1][2]. Group 1: New Feature Implementation - The new feature allows riders to anonymously evaluate users within 48 hours after order completion and block users who threaten or insult them [1][2]. - Riders can only block a maximum of two users at a time, with a blocking period of 365 days, after which the block is automatically lifted [2]. Group 2: Rider Feedback and Consumer Reactions - Riders have expressed positive feedback about the feature, emphasizing its importance for their safety and dignity, although it requires evidence of abuse for blocking [2]. - Consumers have mixed reactions, with some supporting the feature for protecting riders and others suggesting a similar "block merchant" function to avoid poor dining experiences [2]. Group 3: Broader Industry Implications - This initiative marks a significant step towards establishing a two-way evaluation and trust mechanism, potentially leading to improved service rules in the local service industry [2]. - If widely adopted, such features could enhance the overall ecosystem of local life services by balancing interests among various stakeholders [2]. Group 4: Ongoing Rider Protection Policies - Meituan has introduced several protective policies for riders this year, including the "no penalty for delays" trial and expanded health insurance coverage [3][4]. - The company has committed to improving rider safety and income stability through various measures, including a shift from negative penalties to positive incentives [4][5].