10月12日，有报道称，美团在福建晋江、浙江绍兴等七个城市试点上线骑手评价用户和骑手屏蔽用户功 能，赋予骑手屏蔽用户的选择。 该功能下，在订单结束后的48小时内，骑手可在订单页对用户进行匿名评价。如果遇到顾客辱骂、恐吓 威胁等场景，骑手还可在评价页面勾选"不再为该顾客送餐"快捷屏蔽用户，也可在骑手APP的 "接单设 置页面-接单工具模块-屏蔽顾客" 中选择对顾客进行屏蔽。 从行业角度看，此类功能若得以推广，或将带动整个本地生活服务领域进一步优化服务规则，平衡多方 利益，营造更健康的平台生态。 今年以来，美团针对骑手出台了一系列保护政策。比如2月份，美团正式在广西部分城市首次上线"超时 免罚"试点。在试点区域全面取消超时扣款，将众包骑手的"超时扣款"改为积分制度，并辅以支持策 略，如培训帮扶新骑手、优化出餐调度和申诉通道等。 6月，美团正式升级"骑手大病关怀计划"，扩大疾病报销种类，并将兼职众包骑手的未成年子女纳入保 障范围。在此前101种重疾保障的基础上，进一步增加了轻症疾病等保障范围，新增覆盖51种轻症疾 病，同时还新增了非重症住院医疗金报销。升级后，符合条件的专送及众包骑手子女如确诊特定疾病， 可申请一次 ...

Core Viewpoint - Recent incidents in Chongqing highlight fraudulent activities where individuals impersonate delivery riders to solicit donations through emotional appeals, prompting police warnings for public vigilance against QR code scams [5][6]. Group 1: Fraudulent Activities - Criminals have been reported using fake identities and fabricated stories to gain sympathy, employing tactics such as kneeling and singing to lure citizens and tourists into scanning QR codes for donation scams [5][6]. - A specific case involved a man dressed in a Meituan delivery uniform kneeling in a busy area, while a woman sang to attract attention, claiming urgent medical needs for a child [5]. Group 2: Company Response - Meituan has reiterated its stance against impersonation of delivery riders for illegal activities, emphasizing that such actions disrupt social order and damage the professional image of riders [6][7]. - The company has previously addressed online impersonation issues and is now confronting offline scams, reinforcing its commitment to protecting its brand and the integrity of its riders [6]. Group 3: Support Initiatives - Meituan has launched various support programs for riders and their families, including the "Kangaroo Baby" charity initiative and the "Rider Serious Illness Care Program," which have collectively assisted over 6,000 riders and invested more than 200 million yuan [6][7]. - The upgraded "Rider Serious Illness Care Program" offers financial assistance for riders' children diagnosed with specific illnesses, aiming to alleviate medical burdens [6].