Core Viewpoint - Meituan has launched a pilot feature in seven cities that allows delivery riders to evaluate and block users, enhancing rider protection and promoting a more balanced interaction between users and riders [1][2]. Group 1: New Features and User Interaction - The new feature enables riders to anonymously evaluate users within 48 hours after order completion and block users who threaten or insult them [1][2]. - Riders can only block a maximum of two users at a time, with a blocking period of 365 days, after which the block is automatically lifted [2]. - The introduction of this feature is seen as a significant step towards establishing a two-way evaluation and trust mechanism, enhancing riders' dignity and voice [2]. Group 2: Industry Impact and Service Optimization - If widely adopted, this feature could lead to further optimization of service rules in the local life service sector, balancing interests among various stakeholders and fostering a healthier platform ecosystem [2]. - Meituan has implemented several protective policies for riders this year, including the cancellation of penalty fees for late deliveries and the introduction of a pension insurance subsidy [3][4]. - The company aims to create a more equitable and humane incentive mechanism, shifting from negative penalties to positive incentives for riders [3][4]. Group 3: Financial Insights - In May, Meituan disclosed that the average monthly income for high-frequency riders ranged from 7,230 to 10,100 yuan, with skilled riders in major cities earning up to 12,593 yuan [3].

10月12日，有报道称，美团在福建晋江、浙江绍兴等七个城市试点上线骑手评价用户和骑手屏蔽用户功 能，赋予骑手屏蔽用户的选择。 该功能下，在订单结束后的48小时内，骑手可在订单页对用户进行匿名评价。如果遇到顾客辱骂、恐吓 威胁等场景，骑手还可在评价页面勾选"不再为该顾客送餐"快捷屏蔽用户，也可在骑手APP的 "接单设 置页面-接单工具模块-屏蔽顾客" 中选择对顾客进行屏蔽。 从行业角度看，此类功能若得以推广，或将带动整个本地生活服务领域进一步优化服务规则，平衡多方 利益，营造更健康的平台生态。 今年以来，美团针对骑手出台了一系列保护政策。比如2月份，美团正式在广西部分城市首次上线"超时 免罚"试点。在试点区域全面取消超时扣款，将众包骑手的"超时扣款"改为积分制度，并辅以支持策 略，如培训帮扶新骑手、优化出餐调度和申诉通道等。 6月，美团正式升级"骑手大病关怀计划"，扩大疾病报销种类，并将兼职众包骑手的未成年子女纳入保 障范围。在此前101种重疾保障的基础上，进一步增加了轻症疾病等保障范围，新增覆盖51种轻症疾 病，同时还新增了非重症住院医疗金报销。升级后，符合条件的专送及众包骑手子女如确诊特定疾病， 可申请一次 ...