Core Viewpoint - The introduction of the "Big Stomach King" intelligent lost and found system at Chengdu East Station significantly enhances the efficiency of retrieving lost items, particularly identification cards, during the 2026 Spring Festival travel season, which is expected to see a record passenger volume of 15.152 million, a 5.7% increase from 2025 [1][6]. Group 1: System Features - The "Big Stomach King" system includes a self-service ID retrieval machine that can store up to 500 ID cards, allowing travelers to quickly retrieve their lost IDs through facial recognition in seconds [2][5]. - The system also features a 35-compartment self-service lost item retrieval cabinet, which reduces the average search time for individual items from 3 minutes to 30 seconds, enhancing operational efficiency [5][6]. - A customer service integrated machine is part of the system, automating the entire lost item registration and retrieval process, including photo entry, information recognition, and electronic signing [5][6]. Group 2: Service Enhancements - The intelligent lost and found system operates 24/7, addressing the needs of travelers arriving outside regular hours, although prior reservations are required for using the retrieval cabinet [5][6]. - Additional services introduced during the Spring Festival include consultation robots, English translation devices, and dedicated ticket windows for students and workers, aiming to improve the overall travel experience [6]. - The station is committed to providing a safe, convenient, and comfortable journey for travelers, reflecting the dedication of railway staff during the busy Spring Festival period [6].

Core Viewpoint - The 2026 Spring Festival travel season in Chengdu is set to enhance passenger experience through innovative services and increased transportation capacity, with a focus on both convenience and warmth for travelers [1][2]. Group 1: Transportation Capacity and Services - Chengdu anticipates a 4.7% year-on-year increase in outbound travel volume and a 4% increase in local transportation capacity during the Spring Festival [2]. - The transportation department is dynamically adjusting capacity to meet the surge in passenger flow, including adding 118 pairs of temporary trains and special buses for migrant workers and students [2]. - Specific forecasts include 46,000 flight takeoffs at Tianfu Airport and 4.28 million passengers at Shuangliu Airport during the travel period [2]. Group 2: Innovative Services - The introduction of smart services such as the intelligent consultation robot "Xiao Tie" at Chengdu East Station allows travelers to quickly find ticketing information through facial recognition or input [2]. - Over 400 smart storage lockers have been set up at the Chengdu East Station to assist travelers with their luggage [2]. - The "hand-free transfer" service allows travelers to store their luggage at one airport and have it delivered to another, enhancing convenience during transit [5]. Group 3: Warmth and Community Engagement - Complimentary tangyuan (sweet dumplings) are being offered to travelers at Chengdu East Station, along with various cultural activities to enhance the festive atmosphere [3]. - Initiatives such as the 24-hour "shared home" service at the station provide resting areas for late-night arrivals, showcasing a commitment to traveler comfort [3]. - The establishment of a "love help" mechanism at the airport aims to provide comprehensive support for special needs travelers [3]. Group 4: Efficiency in Lost and Found Services - The introduction of self-service retrieval systems for lost items at Chengdu East Station has significantly improved efficiency, reducing the time taken to retrieve lost items from three minutes to thirty seconds [6]. - The self-service kiosks for lost items and identification documents have streamlined the process, allowing travelers to reclaim their belongings quickly and conveniently [6].