Core Viewpoint - The conflict between Luo Yonghao and Xibei highlights consumer dissatisfaction with the restaurant's use of pre-prepared dishes, leading to a public relations crisis for Xibei [1][3][4]. Group 1: Consumer Perception - Luo Yonghao's criticism reflects a broader consumer sentiment regarding the high prices of Xibei's dishes, which many perceive as pre-prepared despite the company's claims to the contrary [5][9]. - Xibei's assertion that it does not use pre-prepared dishes is seen as a denial of consumer perception, which may not align with the reality of how food is prepared in many restaurant chains [5][6][9]. Group 2: Company Response - Xibei's decision to sue Luo Yonghao is viewed as an unwise move that could further damage its reputation, regardless of the legal outcome [10][12][14]. - The company's aggressive response to criticism may reinforce negative perceptions and lead to increased scrutiny from consumers [14][22]. Group 3: Market Implications - The ongoing debate about Xibei's use of pre-prepared dishes and pricing has been a contentious issue, suggesting that the company is aware of the negative feedback circulating online [12][13]. - Engaging in a public dispute with a well-known figure like Luo Yonghao could exacerbate the situation, potentially leading to a loss of market trust and consumer loyalty [20][21].