Core Viewpoint - The article highlights the issues surrounding government service mobile applications (APPs) in China, emphasizing the need for better functionality, integration, and user experience to truly serve the public effectively [1][6][9]. Group 1: Issues with Government APPs - Many users report that government APPs have single, inadequate, and unreasonable functionality, leading to confusion and inefficiency in accessing services [2][3]. - A significant percentage of respondents (46.2% and 41.1%) indicated that there are too many government APPs with similar and repetitive functions [3]. - Users often find that APPs redirect them to web pages that are not optimized for mobile use, causing frustration and inefficiency [4][6]. Group 2: User Experience Challenges - The lack of effective promotion and understanding of APP functionalities, especially among rural and elderly populations, hampers their usage [7][8]. - Data sharing issues between different government departments lead to inefficiencies, as users may need to re-enter information across multiple platforms [10][11]. - The design of some APPs does not align with user habits, as many common functions are already available on popular platforms like WeChat and Alipay, leading to redundancy [4][5]. Group 3: Recommendations for Improvement - The article suggests that a comprehensive approach to cleaning up and integrating government APPs is necessary to avoid redundancy and improve user experience [9][10]. - It emphasizes the importance of establishing a robust data-sharing framework to facilitate better service delivery and reduce the need for multiple APPs [10][11]. - The need for a user-centered approach in the development and management of these APPs is highlighted, advocating for a focus on actual user needs rather than merely technological solutions [11].

点开"重庆人社"APP，进入"长辈服务专区"，在社保资格待遇认证模块点击"帮你认"……全国人大代 表、重庆市彭水县润溪乡樱桃井村党支部书记王海霞在一户村民家里，帮助因病卧床的老人李某完成了 今年的养老保险待遇认证。 "如今，附近农村的老年人基本纳入了城乡居民基本养老保险的范畴。"王海霞说，按照相关规定，按月 领取城乡居民基本养老保险待遇的人员应每年至少进行一次资格认证。 "明明手机端就有认证功能，不少老人却要到乡政府去做认证。彭水多山，从樱桃井村到乡政府就有十 几里崎岖山路。"王海霞说，有一次，村里的老人张某腿脚不利索，却花了一整天工夫到乡政府进行资 格认证。原来，老人因不会用手机，孩子又不在身边，才不得已专程到乡政府做认证。 王海霞在调研中发现，张某的情况并非孤例。不少老人都不会使用智能手机完成社保认证，要么到乡政 府做认证，要么干脆放弃社保认证。 "王代表，能不能帮村里不会用手机的老人做一下社保认证？"有老人向王海霞提出"心愿"。"别看这个 事很小，但做好了，能给老年群众解决大问题！"王海霞发动乡里的县乡两级人大代表和一些村干部走 家入户，利用"重庆人社"APP的"帮你认"功能，帮助这些老人做了认证。 " ...