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铁路“轻装行”服务
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全国首个铁路“轻装行”进景区服务落地江西
Zhong Guo Xin Wen Wang· 2025-11-06 06:46
Core Points - The China Railway Nanchang Group has launched the first "Light Travel" service in Jiangxi, providing door-to-door luggage transportation for travelers starting from November 6 [1] - This service extends to the scenic area of Wangxiangu, marking the first time such a service has been implemented in a tourist destination nationwide [1] Group 1: Service Details - The "Light Travel" service allows tourists to choose from various options such as luggage transportation, storage, and delivery based on their travel itinerary [2] - Three luggage service counters have been set up at the Shangrao Station to meet travelers' needs for luggage drop-off and pick-up [2] - Travelers can book the "Light Travel" service through the railway 12306 APP or WeChat mini-program, with specific time frames for booking [2] Group 2: Operational Procedures - For the "Door to Station" service, bookings can be made 48 hours to 4 hours before departure, with staff collecting luggage from designated locations [4] - For the "Station to Door" service, bookings can be made 24 hours to 1 hour before arrival, with luggage delivered within 5 hours to specified locations [4] - Travelers can cancel their orders without any fees before the staff collects the luggage, and confirmation calls will be made prior to delivery [4] Group 3: Service Regulations - Luggage weight and size must comply with the regulations set by the China National Railway Group, with specific limits for different categories of travelers [4] - The pricing for the service is consistent with local transportation rates, ensuring affordability for travelers [4] - The initiative aims to explore the integration of high-speed rail and tourism, with plans to expand the service to more scenic spots based on traveler feedback [4]
铁路“轻装”继续“行” 打开“最后一公里”经济新空间
Bei Jing Shang Bao· 2025-08-14 14:15
Core Insights - The "Light Travel" service initiated by the railway department has been positively received, with plans to continue and expand the service post-summer [1][2][3] - The service aims to enhance the overall travel experience by addressing the "last mile" logistics, creating new economic growth opportunities [1][6][7] Service Overview - The "Light Travel" service provides door-to-station and station-to-door luggage transportation across 19 pilot stations, including major cities like Beijing, Shanghai, and Guangzhou [3] - Pricing for the service is set at 68 yuan per item for door-to-station and station-to-door services, and 98 yuan for more immediate transfers [3] Customer Experience - Customers have reported high satisfaction with the service, noting its convenience and time-saving benefits, particularly for families and tourists [2][4] - The service has seen a steady increase in order volume as more travelers become aware of its availability [2] Ecosystem Integration - The "Light Travel" service complements existing luggage storage and handling services at train stations, creating a more comprehensive travel ecosystem [4][5] - The integration of these services through a unified platform, such as the 12306 app, is crucial for maximizing customer convenience and service synergy [5] Economic Implications - The service is expected to stimulate the "last mile" economy, enhancing consumer experience and potentially increasing railway travel's attractiveness [6][7] - It may lead to job creation and economic benefits in related sectors such as tourism and hospitality [6][7] Future Prospects - There are plans to further develop the service by adding value-added options like intercity luggage delivery and partnerships with airlines and hotels [7] - The railway department aims to adapt its services based on market demand, ensuring a responsive and modernized passenger service system [7]