春运返程期间，部分旅客因不熟悉站内标识，而走了冤枉路。遇到身份证丢失、重点旅客出行的时候，也往往不知道怎么办。其实，在车站都有便捷的服务 措施能帮助您。 返程途中想要省时高效，首先要认准站内各类指引标识。候车时，需重点关注车站电子大屏、区域指引牌和地标，就能快速定位检票口与对应候车区，避免 延误；换乘时，主动寻找"便捷换乘"专属标识，可实现站内直达，无需重复安检、节省时间。 线上办理：打开"铁路12306"App，点击"温馨服务"版块，选择"乘坐旅客列车临时身份证明"，按照页面提示准确填写姓名、证件类型和证件号码，开启手机 定位并完成人脸核验，审核通过后即可生成电子临时身份证明。该证明有效期为24小时，可覆盖进站、检票、乘车等全部出行环节，每位旅客一个自然月内 最多可申请6次，若二维码失效，重新提交申请即可再次生成。 线下办理：可前往各车站公安制证窗口，现场办理临时身份证明，快速解决出行难题。 国铁哈尔滨局牡丹江站客运车间党总支书记 刘颖：一般车站内都设有清晰的指示牌和图标，涵盖候车区、检票口、人工通道、中转换乘通道等关键区域， 大家出行时多留意标识，就能快速找到目标方向。 除了清晰指引，车站还提供多项应急便 ...

春运返程期间，部分旅客因不熟悉站内标识，而走了冤枉路。遇到身份证丢失、重点旅客出行的时候，也往往不知道怎么办。其实，在车站都有便捷的服务 措施能帮助您。 返程途中想要省时高效，首先要认准站内各类指引标识。候车时，需重点关注车站电子大屏、区域指引牌和地标，就能快速定位检票口与对应候车区，避免 延误；换乘时，主动寻找"便捷换乘"专属标识，可实现站内直达，无需重复安检、节省时间。 国铁哈尔滨局牡丹江站客运车间党总支书记 刘颖：一般车站内都设有清晰的指示牌和图标，涵盖候车区、检票口、人工通道、中转换乘通道等关键区域， 大家出行时多留意标识，就能快速找到目标方向。 除了清晰指引，车站还提供多项应急便民服务，如果旅客途中身份证丢失或忘带，可通过两种方式快速办理。 针对老幼病残孕等重点旅客，铁路部门推出线上线下双重预约服务。线上可通过手机"铁路12306"App便捷预约，线下可查询各车站服务电话办理，车站会 提供轮椅、担架等便民设施，开通绿色通道，保障重点旅客便捷进出站、优先候车、优先乘车。 春运出行 铁路畅行码怎么用？ 坐高铁出门，细心的旅客会发现，座椅扶手上有一个二维码，补票、升席、点餐、改到站，都可以通过扫码实现。那 ...

央视网消息：在春运出行期间，旅客列车的卫生间是小件物品意外滑落的高发区域，遇到物品不慎掉落应如何正确处理？一起来 了解。 国铁广州局广州动车段随车机械师 宋云雷：如果现场无法取出，我们会在列车结束运营回到检修库后，由专业人员使用专用设 备进行拆卸查找。 铁路部门提醒广大旅客，乘车期间请务必妥善保管好手机、戒指、钥匙等小件随身物品，谨防意外滑落。若不慎遗失物品，旅客 可通过两种官方渠道查询跟进：一是登录铁路12306App，进入"温馨服务"板块，选择"遗失物品查找"进行登记、查询；二是拨打 12306全国铁路客户服务热线，告知车次、失物特征等信息，咨询查找进度。物品找到后，旅客可凭本人有效身份证件在指定地点认 领，也可委托他人代领，或选择铁路快运服务邮寄到家，铁路部门将通过系统全程跟踪，确保失物安全、及时归还到旅客手中。 为高效处置此类突发情况，铁路部门制定了清晰的应急处置流程。旅客只需牢记三个关键步骤，就能最大程度提高失物找回概 率：立即停止操作、迅速联系工作人员、通过官方渠道后续跟进。列车上的随车机械师接到报告后，会携带专业工具赶到现场，在确 保卫生与安全的前提下尝试捞取。 国铁广州局广州动车段随车机械师 ...

往年，他的春运记忆总与沉重的行李捆绑在一起。上海特产、给家里小辈的玩具、换洗衣物……一手拖箱，一手拎袋，在人群与楼梯间穿 梭，登上列车时已满头大汗。 今年春运前，程燚在铁路12306App上看到了"轻装行"服务的推送，"上门取件、高铁同步送达"的模式瞬间吸引了他。预约后，工作人员 准时上门，当面核对、规范封装、贴上专属标签，"整个过程很专业，让人安心。" "再也不用拖着大箱子，在车站里赶路了。" 老家在湖北武汉的程燚，2023年来到上海工作，目前是中建五局安装公司的一名后勤管理人员。今年春运，他第一次尝试铁路"轻装行"服 务，体验了一把"拎包返乡"。 2月2日，程燚（前右）在上海南站检票上车。 2月2日，程燚在上海的家中将行李递给快递员。 2月2日，在上海，快递员取走程燚的行李，准备送至上海南站。 2月2日，程燚背着书包前往上海南站。 2月2日，程燚准备骑车前往上海地铁1号线汶水路站，然后乘坐地铁前往上海南站。 2月2日，程燚抵达上海地铁1号线汶水路站，准备乘坐地铁前往上海南站。 2月2日，在上海南站候车大厅，程燚接听铁路"轻装行"工作人员的电话。 2月2日，程燚在核对此次铁路"轻装行"的具体信息。 2月2日 ...

（来源：中国宁波网） 转自：中国宁波网 2026春运购票，你关心的都在这儿。 起售时间查询 打开铁路12306App→选择"我的"→点击"起售时间"，输入车站和日期后，可查询该车站当日起售时间， 也可以在下方查看全部车站起售时间。 起售时间提醒 打开铁路12306App→首页选择日期→选择要乘车日期→点击"设置提醒"，即可跳转"订阅提醒"→选 择"出发车站"后，点击"添加提醒"即可。 | 出行向导 | | | | | --- | --- | --- | --- | | lı | Fo | 25 | (1) | | 车站大屏 | 时刻表 | 起售时间 | 正晚点查询 | | 15 | 00 | 69 | 起售时间查询 | | 票价查询 | 换乘时间 | 代售点查询 | 轻松直调各车站每日起售时间 | | | | | 车站 | | | | | 北京 | | < | | | 日期 1月27日 ■二 | | 起售时间查询 | | | | | 轻松查询各车站每日起售时间 | | | 查询 | | 车站 | | 起售时间 | 清除 哈尔滨 | | 北京 | | 10:00 | | | 以下为同城的其他车站 | | | 查 ...

Core Viewpoint - The article discusses the upcoming Spring Festival travel season in China, highlighting ticket sales peaks and various convenience measures implemented by the China Railway 12306 platform to enhance passenger experience during this busy period. Ticket Sales Peaks - The peak for ticket sales before the festival is expected from January 29 to February 1, while the peak for return tickets after the festival is anticipated from February 7 to February 10 [1]. Convenience Measures - The China Railway 12306 platform will utilize big data for real-time analysis to dynamically adjust ticket sales strategies, including adding night high-speed trains to meet demand from passengers who have submitted ticket requests [1]. - A new service for migrant workers allows them to book tickets for additional trains and some scheduled trains from January 14 to February 26, 2026, exclusively through the 12306 App [3]. - The booking period for travel is set from February 2 to March 13, 2026 [4]. Refund and Ticketing Services - Starting from January 19, a limited-time free refund service for mistakenly purchased tickets will be available on the 12306 platform, allowing passengers to self-process refunds within 30 minutes of payment, provided it is more than 4 hours before departure [8][10]. Enhanced Passenger Services - The number of trains offering "quiet car" services will increase to over 8,000, expanding to various types of trains excluding sleeper trains [12]. - The "Light Travel" service will be expanded to 111 stations, including new cities like Harbin and Lhasa, providing door-to-door luggage transport services [14][16]. - The "Ski Equipment Convenience" service will be available at 18 stations in Northeast China, accommodating specific size requirements for ski equipment [17][19]. - The high-speed train pet transportation service will be expanded, allowing ticketed passengers to transport up to two pets, with specific weight and size restrictions [22].

Core Viewpoint - The 2026 Spring Festival travel season will start on February 2 and end on March 13, lasting a total of 40 days, with ticket sales for the first day beginning tomorrow [1] Group 1: Service Enhancements - The railway department has fully upgraded its services for elderly passengers, ensuring a safer travel experience for senior travelers [1] - The 12306 App now features an "Elderly Version" that includes enlarged fonts, clear icons, and simplified processes for easier ticket purchasing [1] Group 2: Benefits for Senior Travelers - Railway frequent travelers aged 60 and above will receive triple points, which can be redeemed for tickets [1] - Passengers aged 60 and above will have priority access to lower berths when purchasing sleeper tickets [1] - Elderly travelers aged 65 and above who are traveling alone and have mobility issues can apply for unaccompanied elderly traveler services [1]

Group 1 - The article discusses the holiday arrangement for New Year's Day 2026, which will be from January 1 (Thursday) to January 3 (Saturday), totaling 3 days off, with work resuming on January 4 (Sunday) [1] - It highlights the importance of preparing for travel during the holiday, specifically mentioning that train tickets will be available for purchase 15 days in advance, starting from December 18 for the first day of the holiday [4] - A reminder is provided for travelers to use the official railway app (12306) for ticket purchases and to contact customer service for any issues encountered during the process [7]

Core Viewpoint - The introduction of the "Ski Equipment Convenience Service" by the railway aims to enhance the travel experience for ski enthusiasts, making it easier to transport ski gear on high-speed trains [3][11]. Group 1: Service Overview - The "Ski Equipment Convenience Service" allows travelers to book ski equipment transport through the railway 12306 App, streamlining the process [3][5]. - Passengers can reserve this service up to 10 minutes before departure, with a full refund available for cancellations made within one hour of departure [11]. Group 2: Booking Process - To use the service, travelers must purchase tickets for specific high-speed trains (G7831, G7832, G7833, G7834, G7835, G7836, G7837, G7838) and then navigate to the "Ski Equipment Service" section in the railway 12306 App to complete the booking [5][6]. - The booking process is designed to be quick, taking less than five minutes to complete [3]. Group 3: Onboarding and Equipment Handling - On the day of travel, passengers must ensure their ski equipment is properly packaged and use designated channels for security checks [12]. - Trains have been modified to include dedicated storage areas for ski equipment, ensuring safe and convenient placement during the journey [12][15]. Group 4: Additional Information - Travelers using the service can carry ski equipment with a total dimension not exceeding 200 centimeters; larger items must be checked in [17]. - Passengers can obtain an electronic invoice for the service within 180 days after travel through the railway 12306 App [17].

Core Points - The railway system has become an important method for transporting automobiles across the country, leveraging dedicated transport lines and extensive storage resources [3][5] - Private cars can be transported via "self-driving" automobile transport trains to popular tourist cities such as Hainan, Hangzhou, and Kunming [5] - Commercial vehicles are shipped from manufacturers to 4S dealerships nationwide or to major domestic ports for international shipping [8] Transport Mechanism - Specialized red carriages have been designed specifically for automobile transport, allowing for efficient loading and unloading [10] - The internal design of these carriages includes a double-layer structure, capable of carrying 8 to 14 small cars per carriage [13] - Safety features such as loading platforms, anti-collision strips, wheel stoppers, and securing straps are included to ensure safe transport [15][17] Safety and Storage - Comprehensive safety checks are conducted on vehicles, including oil levels and securing status, to ensure safe transportation [19] - The railway department not only provides transport services but also has storage capabilities, with dedicated facilities for parking various types of cars [21] - The Harbin International Container Center Station can handle the storage needs of approximately 120,000 commercial vehicles annually from major manufacturers [24] Booking Process - The railway 12306 App allows users to book both private and commercial vehicle transport services [22] - Users can navigate to the "Third Party Services" section in the app to access the automobile transport mini-program and complete the booking process online [27]