Core Viewpoint - The Industrial and Commercial Bank of China (ICBC) Gansu Branch has rapidly mobilized resources and implemented emergency measures in response to severe flooding in Yuzhong County, demonstrating its commitment to providing financial support and services to affected areas [1][8]. Group 1: Emergency Response Actions - Following the flooding, ICBC Gansu Branch activated its emergency response plan, forming a leadership group involving provincial, municipal, and county-level officials to coordinate disaster relief efforts [1][4]. - The Yuzhong branch conducted thorough inspections of its facilities to ensure operational safety, including clearing drainage systems and checking the integrity of critical areas [4][6]. - The bank established a "green channel" for disaster relief funds, allocating 10 million yuan for immediate use in disaster response [4][6]. Group 2: Financial Services for Affected Customers - ICBC Yuzhong branch provided various financial services to disaster victims, including fee waivers for transactions and assistance with electronic banking [4][6]. - The bank proactively assessed the financial needs of small businesses and farmers, offering loan extensions, adjustments to repayment plans, and interest reductions [4][6]. - To enhance service availability, the branch extended operating hours and set up dedicated service windows for urgent financial needs related to disaster relief [6]. Group 3: Community Support and Engagement - ICBC Gansu Branch coordinated with local government to gather and distribute essential supplies such as drinking water and food to affected residents [7]. - The bank's financial service team actively participated in on-site relief efforts, donating essential goods to impacted communities [7][8]. - The overall response highlighted the bank's commitment to social responsibility and community support during crises [8].

"多亏了你们帮忙，不然我真不知道该怎么办了！" 老人握着大堂经理的手，再三表达感谢。这场跨越 代际的沟通与帮扶，不仅及时化解了老人的燃眉之急，更彰显了金融服务对特殊群体的关怀与守护。 建行济宁文化东路支行负责人表示，未来将持续深化服务适老化改造，通过优化业务流程、增设助老设 施、开展 "一对一" 指导等举措，帮助老年客户跨越 "数字鸿沟"。同时，计划定期组织金融知识宣讲活 动，提升老年群体风险防范意识与业务操作能力，让科技发展成果真正惠及每一位客户，让老年人在数 字化时代感受更多便利与温暖。 当天，一位 80 多岁的老人神色焦急地走进该行，大堂经理见状立即上前询问。原来，老人不慎丢失身 份证和银行卡，子女远在外地，加之使用的老年机功能有限，既无法联系家人，也因记不清身份证号而 无法自行完成银行卡挂失，焦虑情绪难以平复。 面对老人的无助，大堂经理迅速将其引导至休息区，一边轻声安抚情绪，一边着手解决问题。得知老人 急需挂失银行卡后，大堂经理全程耐心指导，协助老人拨打客服电话，通过身份信息核验完成银行卡紧 急挂失；考虑到后续补办证件的需求，大堂经理主动联系老人子女，详细说明情况，并建议通过线上委 托或亲属代办方式， ...