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阿里巴巴与万豪国际集团达成战略合作 用AI创新升级用户体验
Zheng Quan Ri Bao· 2025-11-11 04:13
Core Insights - Alibaba and Marriott International have announced a strategic AI collaboration aimed at enhancing personalized travel experiences in the Chinese market [1][2] - The partnership will leverage Alibaba Cloud's infrastructure and data products to support Marriott's business growth and operational efficiency [1] - Initial focus will be on AI applications in customer service and marketing, with plans to pilot AI smart agent applications by 2026 [1][2] Group 1 - The collaboration represents an upgrade of their existing partnership, focusing on the integration of AI technology into various applications [1] - Marriott will utilize Alibaba's leading cloud infrastructure to build a robust technological foundation for the AI era [1] - The partnership aims to transition from "passive response" to "proactive anticipation" in service delivery [1] Group 2 - Marriott will strengthen supply chain cooperation with Alibaba to enhance service consistency and competitiveness across its platforms [2] - The collaboration will support Marriott's smart marketing initiatives and explore new growth opportunities in the Chinese market [2] - The partnership builds on a previous strategic collaboration established in 2017, which included the formation of a joint venture [2] Group 3 - Marriott and DingTalk will explore the feasibility of using AI to enhance hotel staff efficiency for better guest service [3] - The collaboration aims to create personalized travel experiences by leveraging AI for intelligent recommendations and customized planning [3] - Alibaba's CEO expressed the goal of utilizing the company's full-stack AI technology to innovate consumer experiences in the hotel industry [3]