Core Points - The article discusses the introduction of a two-way evaluation system for delivery riders by Meituan, allowing them to anonymously rate customers and block those who engage in abusive behavior, marking a significant shift in the delivery industry towards fairness and balance in service relationships [1][2][8] Group 1: Two-Way Evaluation System - Meituan has launched a trial of a rider evaluation and user blocking feature in seven cities, enabling riders to provide anonymous feedback on customers within 48 hours of order completion [1][2] - Riders can block up to two users for a period of 365 days, but must provide evidence of abusive behavior for the block to be approved by the platform [2][9] - This initiative is seen as a response to the previously unbalanced power dynamics favoring customers, aiming to improve operational efficiency and meet regulatory expectations [2][12] Group 2: Challenges and Industry Dynamics - The delivery industry faces challenges such as long wait times for food preparation, which riders often bear the brunt of in customer complaints, leading to increased pressure on them [3][7] - There is a call for a "block merchant" feature to further protect riders from delays caused by restaurants, which could help clarify responsibilities in the delivery process [7][9] - The competitive landscape among delivery platforms is intensifying, with companies like Ele.me and JD.com also enhancing rider benefits and protections in response to market pressures [11][12] Group 3: Regulatory and Social Expectations - The introduction of the two-way evaluation system aligns with new regulatory requirements aimed at protecting rider rights and ensuring fair compensation for their labor [12] - The article emphasizes that platforms that prioritize rider welfare will likely gain a competitive edge in the market, as they shift the perception of riders from mere tools to respected laborers [12]