Summary of Global-E Online FY Conference Call Company Overview - **Company**: Global-E Online Ltd (NasdaqGS:GLBE) - **Industry**: Cross-border e-commerce Key Points Policy and Tariff Impact - The enforcement of tariffs has not significantly impacted Global-E's business, with the U.S. market representing only about 12% of the company's Gross Merchandise Value (GMV) [2][3][4] - Luxury and celebrity brands have shown resilience to price increases due to tariffs, as consumers are less sensitive to price changes [4][5] - Brands are adjusting prices globally rather than specifically for the U.S. market to avoid social media backlash over price differentiation [4][5] - The removal of the de minimis exemption for products from China and Hong Kong affected about 3% of Global-E's market, but overall impact was minimal [13][18][21] - The company does not anticipate major disruptions in trade patterns despite tariff changes, as the U.S. tariffs are comparable to those imposed by other countries [22][23] Growth Drivers - The introduction of the 3B2C model is seen as a significant growth driver, allowing brands to reduce duty burdens by setting up a local entity in the U.S. [27][28] - The onboarding process for brands to switch to the 3B2C model is quick, taking only days to weeks [31][36] - There is growing interest from both existing and new brands in the 3B2C model due to the desire to offload duty management [36][41] - The company has a positive outlook for the second half of the year, with strong trading patterns and successful onboarding of multiple brands [43][44] AI and Technology - Global-E views AI as an opportunity rather than a threat, leveraging AI to enhance operational efficiencies and customer service [48][52] - The company has automated over 50% of its customer service operations using AI and is working on extending AI support to merchants [51][52] - Proprietary data and a service layer are critical to Global-E's operations, making it difficult for AI to replicate their business model [49][50] Shopify Partnership - The new multi-year partnership with Shopify focuses on a white-label solution for small-sized merchants, which is expected to unlock significant growth potential [55][56] - The partnership has evolved from an exclusive agreement to a more open model, which Global-E believes will not negatively impact its market position [61][62] - The company anticipates maintaining high win rates on Shopify, similar to other platforms, despite the changes in partnership dynamics [62] Other Considerations - The company has not provided specific guidance for 2026 but maintains a positive multi-year outlook based on current trends and brand onboarding success [43][44] - The management expresses confidence in their ability to navigate the evolving market landscape and capitalize on growth opportunities [44][62]