Core Viewpoint - SANY Heavy Truck's direct service model is highly trusted and recognized by customers, contributing to its leading position in the electric heavy truck market in South China [3][5]. Group 1: Direct Service Model - SANY Heavy Truck has initiated a nationwide "2025 Service Journey" campaign, where service engineers actively visit customers to ensure vehicle operation and gather feedback [1]. - The direct service model goes beyond vehicle maintenance, focusing on driver training and assisting customers with operational management to ensure efficient operations and cost reduction [5][12]. - Compared to traditional third-party services, SANY's direct service model eliminates intermediaries, allowing customer requests to reach the manufacturer directly for timely and professional service [5][11]. Group 2: Customer-Centric Approach - SANY Heavy Truck has established over 170 regional direct service outlets and more than 50 direct service centers nationwide, ensuring quick and effective service for customers [9][15]. - The service team is equipped with 2-3 engineers per outlet, with a service radius of less than 30 kilometers, and is supported by a central warehouse that covers over 90% of parts needs [11][15]. - The company emphasizes a seamless transition from vehicle delivery to operational support, ensuring customers have no concerns post-purchase [9][12]. Group 3: Rapid Response and Parts Supply - SANY Heavy Truck's service engineers are stationed near customer operations to provide immediate support, with response times of 5 minutes for urgent issues and 30 minutes for general faults [13][15]. - A three-tier parts supply system has been established to ensure timely availability of parts, with a rapid response mechanism in place for customer requests [15][16]. - The use of big data and AI technology allows SANY to predict potential faults and maintain adequate parts inventory, enhancing service reliability [15][16]. Group 4: Market Position and Product Development - SANY Heavy Truck has achieved the highest market share in the electric heavy truck sector in South China, attributed to its focus on safety, reliability, comfort, intelligence, and low energy consumption [3][5]. - The company has launched various electric heavy truck models tailored to different operational scenarios, continuously driving the development of the new energy heavy truck industry [16].