AI全自助智慧酒店解决方案

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旅游AI工具聚焦B端商家,助力从业者提升经营效率
Guang Zhou Ri Bao· 2025-06-08 09:00
Group 1 - Major platforms are launching AI tools in the travel vertical to enhance efficiency for B-end businesses, with a focus on improving service and decision-making through data integration [1] - Meituan introduced its AI tool "Meituan Jibai" aimed at hotel operators, which provides dynamic operational suggestions based on real-time local event data and historical booking trends [1] - The AI tool can enhance customer service by recognizing guest preferences and responding to personalized requests, thereby improving guest satisfaction during their stay [1] Group 2 - Fliggy has integrated AI technology into merchant operations, offering tools like "one-click product release" and AI Q&A to streamline various operational processes [2] - Tongcheng Travel's subsidiary, Lvzhi Technology, provides an AI self-service solution for hotels that can reduce labor costs by 30% while enhancing the guest experience [2]
旅游热潮背后,OTA 龙头绘就不同增量图景
Ge Long Hui· 2025-05-27 08:38
值得留意的是,本季度财报呈现出更显著的结构性特征,携程、同程的核心增长引擎分化。 携程方面,国际预订量按年增长逾60%,入境旅游预订量激增1倍,以国际业务扩张推动增长。 而同程旅行作为服务大众的OTA平台,年服务人次达19.6亿,年付费用户达到2.47亿,创下历史新高, 以满足更多大众需求推动增长。 这也折射出在线旅游行业的深层逻辑演进——通过"平行发展"获取更多市场增量,牵引整个行业的升 级,以及展现两大OTA龙头各自的独特价值。 战略"平行",分别满足精英与大众需求 直观来看,这种"平行发展"首先源于两者不同的发展战略。最新财报也进一步验证着这一点。 比如,在客群覆盖上,携程整体侧重于满足高价值的精英用户,包括商旅、跨境游等,用户主要来自高 线城市。同程则选择了大众路线,用户群体更为广泛,在非一线市场实现较强渗透。 2025年以来,提振消费被摆在更加突出的位置,旅游等服务消费持续升温。文旅部公布的数据显示, 2025年一季度国内出游人次17.94亿,同比增长26.4%;国内居民出游总花费1.8万亿元,同比增长 18.6%。 行业的高景气也传导到了OTA企业的财报中。目前,携程、同程旅行两大OTA龙头均已发 ...