Global Payments《2026 年商业与支付趋势报告》指出，AI 赋能、场景融合与技术革新成为驱动行业变革的核心力量，六大趋势重塑商业支付生态，企业需 精准把握机遇以应对效率提升与风险防控的双重需求。 核心趋势一：AI 代理 commerce 崛起 AI 购物代理成为新增长点，87% 的企业对其有所了解，零售行业熟悉度最高（25%）。消费者可通过 AI 代理完成搜索、比价、下单全流程，预计能减少 66% 的电商购物车遗弃率，为全球电商带来 2400 亿美元新增收入。OpenAI、沃尔玛、亚马逊等企业已推出相关功能，通过 Agent Payments Protocol 实现安 全支付。但安全欺诈、纠纷解决与算法偏见仍是主要顾虑，42% 的企业对此表示担忧，目前仅 11% 的消费者允许 AI 代理完成支付。 核心趋势二：POS 革命全面展开 移动 POS 与云端系统成为主流，85% 的美国中型零售商依赖移动 POS 解决方案。现代 POS 系统整合实时数据分析（57% 企业优先选择）、库存管理、 CRM 等功能，支持动态定价与个性化服务。生物识别技术广泛应用，指纹、声纹支付提升效率与安全性，部分餐厅通过 ...

Financial Data and Key Metrics Changes - The company achieved nearly $75 billion in GMV for the full year 2024, marking three consecutive quarters of year-over-year GMV growth [32][44] - Revenue increased by 2% on an organic FX neutral basis, with non-GAAP earnings per share rising 15% year-over-year to $4.88 [45] - The company generated approximately $2 billion in free cash flow and returned $3.7 billion to shareholders through repurchases and cash dividends [45] Business Line Data and Key Metrics Changes - GMV from focus categories grew 5% year-over-year on an FX neutral basis, with Motors, Parts, and Accessories being the largest category, generating over $10 billion in GMV [34] - Collectibles, particularly trading cards, showed strong results, accelerating for the ninth consecutive quarter in Q1 2025 [35] - The advertising business continued to grow, with enhancements made to advertising solutions and a redesigned first-party dashboard [39] Market Data and Key Metrics Changes - The marketplace ended 2024 with 2.3 billion live listings and 134 million active buyers across more than 190 markets worldwide [44] - The UK market saw improvements in the C2C experience, including the elimination of selling fees and streamlined shipping, contributing to stronger GMV [37] Company Strategy and Development Direction - The company aims to transform eBay into a leading destination for enthusiasts, focusing on delivering highly relevant experiences and scalable solutions [30][33] - Investments in AI infrastructure and tools are being made to enhance the buying and selling experience, including AI-powered features for sellers [41][42] - The company is committed to sustainability and the circular economy, generating significant positive economic impact through pre-owned goods [47][48] Management's Comments on Operating Environment and Future Outlook - The management highlighted the resilience of the business model amid a dynamic macro environment and emphasized the importance of innovation [31][45] - The company is focused on long-term value creation and community engagement, with a mission to connect people and create economic opportunities [46][49] Other Important Information - The company achieved its goal of using 100% renewable electricity across all offices and data centers one year ahead of schedule [48] - The board recommended against stockholder proposals regarding special meeting rights and director election resignation policies [20][26] Q&A Session Summary - No relevant and appropriate questions were submitted during the Q&A session, leading to the conclusion of the meeting [53]