Core Insights - Salesforce has launched its latest AI agent platform, Agentforce 360, to attract enterprises in a competitive AI software market [1][2] - The new platform will be showcased at the upcoming Dreamforce customer conference starting October 14 [2] Product Features - Agentforce 360 includes a new AI agent prompting tool called Agent Script, which allows users to program AI agents for more flexible responses to various situations, set to be released in beta in November [3] - Users can utilize "reasoning" models powered by Anthropic, OpenAI, and Google Gemini, which enable agents to think before responding rather than relying solely on patterns [4] - A new agent building tool, Agentforce Builder, will allow users to build, test, and deploy AI agents from a single platform, also set for beta release in November [5] Integration and Future Plans - Salesforce is enhancing integration between Agentforce and Slack, with core applications surfacing directly in Slack starting this month and expanding through early 2026 [6] - Slack is piloting a new personalized AI agent, Slackbot, which learns about users to provide insights and suggestions [6] - Future plans for Slack include serving as an enterprise search tool and launching connectors with platforms like Gmail, Outlook, and Dropbox by early 2026 [7] Competitive Landscape - The enterprise AI market is seeing increased activity, with Google announcing Gemini Enterprise, which has early customers like Figma and Klarna [8] - Anthropic is gaining traction with its Claude Enterprise product, having secured a significant deal with Deloitte to deploy its chatbot to 500,000 employees [9]

Core Insights - Salesforce is enhancing its Agentforce software by introducing voice capabilities, allowing clients to utilize AI agents for customer interactions beyond text [1] - The generative AI landscape is evolving, with voice becoming a significant component, as seen with advancements from companies like OpenAI and Anthropic [2] - Salesforce's stock has faced challenges, declining approximately 28% in 2025, contrasting with a 15% gain in the Nasdaq [4] Company Developments - Agentforce Voice enables customization of voice tone, speed, and pronunciation, and allows interruptions during calls, integrating with major corporate phone systems [1][2] - Salesforce's Agentforce has over 12,000 implementations, but there is skepticism regarding its popularity and adoption rates [6][7] - The company plans to offer early access to Agent Script software in November, which will allow organizations to tailor agent responses [7] Market Context - Former Salesforce co-CEO Bret Taylor's startup Sierra, valued at $10 billion, is also entering the AI voice market, indicating competitive pressures [3] - Concerns have been raised about the potential disruption AI may cause to workforce needs and demand for Salesforce's offerings, although CEO Marc Benioff has downplayed these risks [5][6]