Financial Data and Key Metrics Changes - The company announced a super priority senior secured term loan facility totaling $115 million, which includes $80 million in new money and $35 million in existing revolving loans [6][8][10] - The company expects to record an impairment related to intangible assets, which is the only remaining item required to finalize their Form 10-Q [10] Business Line Data and Key Metrics Changes - The company pulled back significantly from the Medicare Advantage space starting in May, which impacted their performance in Q2 [24][57] - The GoHealthProtect product suite generated approximately $8 million in revenue during the quarter, indicating a successful shift in focus [36][50] Market Data and Key Metrics Changes - The non-agency revenue was lower in Q2 compared to the same period last year, primarily due to a shift in health plan contracts and competitiveness [57] - The company noted that the health plans that were winning during the Special Enrollment Period were more agency-based, affecting the overall revenue mix [58] Company Strategy and Development Direction - The company is focused on pursuing mergers and acquisitions in a fragmented market, leveraging proprietary technology and AI to drive efficiency and scale [8][9] - A transformation committee has been established to identify and vet acquisition opportunities, indicating a more aggressive approach to growth [21][46] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the new capital structure and governance changes, which are expected to enhance financial flexibility and long-term positioning [3][10] - The company anticipates a disruptive market environment for the upcoming Annual Enrollment Period, with health plans making significant changes to their benefits [41][61] Other Important Information - The company has made meaningful changes to its governance structure, including the appointment of three new directors to the Board [7][8] - The lenders have approved a basket of up to $250 million for the company to pursue new transactions, which is a significant change from previous limitations [21][22] Q&A Session Summary Question: Can you compare the new loan covenants to the old ones? - The new covenants are more flexible, with only a minimum liquidity covenant moving forward, allowing the company to be nimble during the Annual Enrollment Period [13][14] Question: What does the ideal acquisition profile look like? - The company is looking for targets that offer integrated value, such as product diversification and contract assets, to enhance capabilities [15][16] Question: Is pursuing transformative acquisitions a priority for the new board members? - Yes, the new board members will focus on identifying acquisition opportunities, supported by a debt capacity of up to $250 million [20][22] Question: What is the outlook for customer acquisition cost (CAC) and revenue per submission? - The company expects to improve efficiency and performance in future quarters, with Q2 not being indicative of their capabilities [24][25] Question: How has the final expense product performed? - The final expense product has met expectations, generating approximately $8 million in revenue, and the company plans to continue focusing on this product line [36][50] Question: How do regulatory changes impact confidence in the upcoming Annual Enrollment Period? - The regulatory environment is expected to be disruptive, but health plans are stabilizing, which will influence the company's resource deployment [61][62]

Financial Data and Key Metrics Changes - Q1 2025 revenue increased to $221 million, a 19% improvement from $186 million in Q1 2024 [9][26] - Adjusted EBITDA for Q1 2025 grew to $42.1 million, representing a 56% increase from $26.9 million in Q1 2024 [26] - GAAP net loss for the quarter was $9.8 million, showing significant year-over-year improvement [26] - Cash flow from operations reported a negative $12.4 million, down from a positive $12.5 million in the prior year [27] Business Line Data and Key Metrics Changes - Submission volume in Q1 increased significantly, driven by a 64% year-over-year growth in the captive Medicare team, while agent headcount grew by only 24% [9][10] - Sales per submission decreased by 15% year-over-year, attributed to a higher mix of agency versus non-agency submissions [11][52] Market Data and Key Metrics Changes - CMS announced a 5.06% average increase in Medicare Advantage revenue for health plans and a 10.72% increase in the Broker Commission Schedule, marking the most significant adjustment in over a decade [21] - The company anticipates a disruptive Annual Enrollment Period (AEP) due to health plans suppressing commission eligibility and adjusting plan benefits [22][23] Company Strategy and Development Direction - GoHealth is transitioning from a traditional Medicare enrollment company to a Medicare engagement company, focusing on long-term relationships with consumers [7][8] - The launch of GoHealthProtect, a suite of life insurance products, aims to diversify the product portfolio and reduce revenue seasonality [12][16] - Continued investment in technology and AI tools is expected to enhance consumer experience and agent efficiency [19][20] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the market conditions but acknowledged the uncertainty surrounding health plan decisions and their impact on growth [23][30] - The company plans to leverage GoHealthProtect to stabilize revenue and cash flow during the second and third quarters [59] Other Important Information - GoHealth is facing a lawsuit related to alleged violations of the False Claims Act and the Anti-Kickback Statute, which the company intends to vigorously defend [23][25] - The company reported a significant increase in commissions receivable, growing nearly 19% year-over-year, indicating the durability and scale of the business [27] Q&A Session Summary Question: Opportunities to improve capital structure - Management indicated ongoing assessment of capital structure alternatives, emphasizing the importance of timing and terms to enhance their position [37][38] Question: Thoughts on United's changes and expectations for AEP - Management noted industry-wide margin challenges and anticipated more benefit resets and disruptions in the upcoming AEP [39][42] Question: Details on GoHealthProtect and marketing strategy - Management clarified that GoHealthProtect is being tested with a consumer-oriented approach, balancing outbound and inbound marketing strategies [45][48] Question: Explanation of sales per submission decline - Management explained the decline is due to a mix shift between agency and non-agency contracts, not a change in isolated rates [52][53] Question: Growth from eTeleQuote agents - Management stated that integration with eTeleQuote agents is ongoing, contributing to a 25% year-over-year increase in agent headcount [57] Question: Balance sheet information - Cash at the end of the quarter was $23 million, down from year-end figures [62]

Financial Data and Key Metrics Changes - Q1 2025 revenue increased to $221 million, a 19% improvement from $186 million in Q1 2024 [7][25] - Adjusted EBITDA for Q1 2025 grew to $42 million, representing a 56% year-over-year increase from $26.9 million in Q1 2024 [7][27] - GAAP net loss for the quarter was $9.8 million, showing significant improvement year-over-year [26] - Cash flow from operations reported a negative $12.4 million, compared to a positive $12.5 million in the prior year [27] Business Line Data and Key Metrics Changes - Submission volume in Q1 increased year-over-year, driven by a 64% growth in the captive Medicare team, while agent headcount grew by 24% [7] - Sales per submission decreased by 15% year-over-year, attributed to a higher mix of agency versus non-agency submissions [10][51] Market Data and Key Metrics Changes - CMS announced a 5.06% average increase in Medicare Advantage revenue for health plans and a 10.72% increase in the Broker Commission Schedule [20] - The company anticipates a disruptive Annual Enrollment Period (AEP) due to health plans suppressing commission eligibility and adjusting plan benefits [21] Company Strategy and Development Direction - GoHealth is transitioning from a traditional Medicare enrollment company to a Medicare engagement company, focusing on long-term relationships with consumers [6] - The launch of GoHealthProtect, a suite of life insurance products, aims to diversify the product portfolio and reduce revenue seasonality [11][15] - Continued investment in technology and AI tools to enhance consumer experience and agent efficiency [19] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the upcoming AEP despite potential disruptions, indicating a need for consumers to reassess their options [21][22] - The company is focused on capital discipline and maximizing return on investment while adapting to evolving market dynamics [30] Other Important Information - GoHealth is involved in a key lawsuit related to alleged violations of the False Claims Act and the Anti-Kickback Statute, which the company intends to vigorously defend [22][23] Q&A Session Summary Question: Opportunities to improve capital structure - Management indicated ongoing assessment of capital structure alternatives and emphasized that DOJ actions would not deter plans to enhance capital efficiency [38][39] Question: Thoughts on United's changes and expectations for AEP - Management noted industry-wide margin challenges and anticipated more benefit resets and disruptions in the upcoming AEP [40][42] Question: Details on GoHealthProtect offering and marketing strategy - Management clarified that GoHealthProtect is being tested with a consumer-oriented approach and selective partnerships, with a balanced marketing strategy [45][48] Question: Explanation of sales per submission decline - Management explained that the decline is due to a mix shift between agency and non-agency contracts, not a change in isolated rates [51][52] Question: Growth from eTeleQuote agents - Management stated that integration with eTeleQuote agents is ongoing, contributing to a 25% year-over-year increase in agent headcount [58] Question: Balance sheet information - Cash at the end of the quarter was $23 million, down from year-end [63]