Core Insights - Five9 (FIVN) is witnessing a surge in enterprise AI adoption as contact center platforms shift from agent-centric models to AI-driven customer experiences [2] - The enterprise AI market is expected to grow at a CAGR of 37.6% from 2025 to 2030, with a significant migration from on-premise to cloud-native architectures [3] - FIVN's AI bookings increased over 80% year-over-year in Q3, with AI revenues making up 11% of enterprise subscription revenues, indicating a shift from pilot phases to production deployments [4] Market Dynamics - Strategic partnerships are enhancing FIVN's growth, with ServiceNow-related bookings quadrupling year-to-date and Salesforce partnerships contributing to 60% booking growth [5] - The Zacks Consensus Estimate for FIVN's 2026 revenues is $1.26 billion, reflecting a 9.54% year-over-year increase [5] Competitive Landscape - FIVN faces competition from NICE and RingCentral, which focus on analytics-driven AI and unified communications, respectively [6] - FIVN differentiates itself by maintaining conversation context across AI and human agent interactions, targeting enterprises needing end-to-end orchestration [6] Financial Performance - FIVN shares have declined 24.9% over the past six months, underperforming the Zacks Internet - Software industry and the Zacks Computer and Technology sector [7] - The forward 12-month price-to-earnings ratio for FIVN is 16.37X, significantly lower than the industry's 33.3X, indicating a favorable valuation [10] - The Zacks Consensus Estimate for FIVN's 2026 EPS is $3.17, suggesting an 8.34% year-over-year growth [12]

Core Insights - NICE is experiencing growth due to its strong cloud business, expanding customer base, and AI-driven solutions [1][4] - The company reported cloud revenues of $526.3 million in Q1 2025, a 12% year-over-year increase, contributing to overall revenue growth [2][9] - NICE has expanded its partnership with Salesforce to enhance AI-driven customer experiences through deeper integration [2][3] Financial Performance - For Q2 2025, NICE expects non-GAAP revenues between $709 million and $719 million, indicating a 7% year-over-year growth at the midpoint [7] - Non-GAAP earnings for Q2 are estimated to be between $2.93 and $3.03 per share, suggesting a 13% year-over-year growth at the midpoint [7] - For the full year 2025, NICE projects non-GAAP revenues between $2.92 billion and $2.94 billion, implying a 7% year-over-year growth at the midpoint [8][9] Strategic Partnerships - NICE has extended its partnership with RingCentral to market and sell RingCentral Contact Center powered by NICE CXone Mpower [5] - A strategic collaboration with Snowflake was announced, allowing CXone Mpower to utilize Snowflake Secure Data Sharing for centralized customer interaction data [6] - The company’s diverse portfolio, including solutions like Actimize and CXone, is attracting new customers and enhancing its market position [4]

Financial Data and Key Metrics Changes - Total revenue grew 5% year over year to $620 million, at the high end of guidance [33] - Subscription revenue increased 6% to approximately $600 million, and ARR rose 7% to approximately $2.6 billion [33] - Non-GAAP EPS grew 16% to $1.06 per diluted share, with operating margin at 22.6%, up 160 basis points year over year [35][39] - Free cash flow reached $144 million, up 33% year over year, with free cash flow per share at $1.57, up 37% year over year [36] Business Line Data and Key Metrics Changes - Strong execution in core business and new product portfolio, including AI receptionist and cloud contact center, contributed to growth [9][12] - AI receptionist (AIR) saw adoption by over 3,000 customers, tripling since the last earnings report [21] - DreamSense, an AI product, now has over 3,600 customers, reflecting solid growth and demand [24] Market Data and Key Metrics Changes - Small business customers and global service providers (GSPs) are driving above-market growth, with a billion-dollar-plus ARR business growing in double digits [13] - The company secured significant wins with Ryanair and a top 10 European bank, indicating strong demand in larger enterprises [14] Company Strategy and Development Direction - The company is focused on accelerating innovation while delivering sustainable profitable growth, with a significant investment in AI [9][12] - A multi-year extension of partnerships with NICE and AT&T aims to enhance product offerings and market reach [7][8] - The strategy includes expanding AI-powered customer experiences and maintaining leadership in business voice communications [10][20] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the future, highlighting the strong demand for AI products and the company's unique position in the market [11][17] - The company aims to continue expanding margins and free cash flow while reducing stock-based compensation [35][41] Other Important Information - The board approved an increase in stock repurchase authorization to $500 million, reflecting confidence in the company's financial strength [10][38] - The company is investing over $250 million annually in innovation, with a growing share dedicated to AI [12] Q&A Session Summary Question: How does the renewed agreement with NICE compare to the legacy arrangement? - The agreement is an extension of a long-standing partnership, with continued strong integration between RingCentral and NICE [45][46] Question: What is driving new product traction at RingCentral? - Strong demand and the company's leadership in business telephony are key drivers for new product growth [51][52] Question: How sustainable is the free cash flow generation? - Free cash flow has increased significantly, with a strong foundation for sustainability due to operating leverage and cost discipline [54][56] Question: Can you elaborate on the reduction in stock-based compensation (SBC)? - SBC as a percentage of revenue has decreased significantly, with a focus on aligning employee interests with shareholders [61][62] Question: What are the assumptions behind the guidance for the back half of the year? - The guidance reflects prudent expectations based on visibility and strong demand trends, particularly in small business and GSP segments [64][65] Question: How will the partnership with AT&T impact market strategy? - The partnership is expected to open up major opportunities for new products, enhancing the company's market presence [96][97] Question: What is the capital allocation strategy moving forward? - The strategy includes debt repayment, stock buybacks, and continued investment in innovation [88][90]

Financial Data and Key Metrics Changes - Total revenue grew 5% year over year to $620 million, at the high end of guidance [31][8] - Subscription revenue increased 6% to approximately $600 million, and ARR rose 7% to approximately $2.6 billion [31][32] - Non-GAAP EPS grew 16% to $1.06 per diluted share, with operating margin at 22.6%, up 160 basis points year over year [33][32] - Free cash flow reached $144 million, up 33% year over year, with free cash flow per share at $1.57, up 37% year over year [34][35] Business Line Data and Key Metrics Changes - Strong execution in core business and new product portfolio, including AI receptionist and cloud contact center, contributed to growth [9][12] - AI products are gaining traction, with double-digit growth quarter over quarter [16][79] - AIR (AI receptionist) is now used by over 3,000 customers, tripling since the last earnings report [20][21] Market Data and Key Metrics Changes - Small business customers and global service providers (GSPs) are driving above-market growth, with a billion-dollar plus ARR business growing in double digits [13][31] - The company secured significant wins with large enterprises, including Ryanair and a top 10 European bank [14][73] Company Strategy and Development Direction - The company is focused on accelerating innovation while delivering sustainable profitable growth [8][9] - A multi-year extension of partnerships with NICE and AT&T is expected to enhance market opportunities [6][7] - Investment in AI is a priority, with over $250 million annually dedicated to innovation [12][90] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the company's position in the AI-driven market, highlighting the importance of voice as a communication channel [10][11] - The company is well-positioned to leverage AI in customer interactions, with a robust global platform [11][28] - Future guidance includes raising free cash flow outlook to $515 million to $520 million, reflecting confidence in ongoing performance [37][39] Other Important Information - The board approved an increase in stock repurchase authorization to $500 million [10][36] - The company is committed to reducing stock-based compensation, with expectations for SBC to trend lower over time [38][62] Q&A Session Summary Question: Can you provide additional color on the renewed agreement with NICE? - The agreement is an extension of a long-standing partnership, continuing to integrate UCaaS and CCaaS capabilities [45][46] Question: What is driving new product traction at RingCentral? - Strong demand for AI integration in workflows is driving new product traction, with significant growth in AI products [51][52] Question: How sustainable is the free cash flow generation? - Free cash flow has increased significantly over the past three years, with expectations for continued growth due to operating leverage and cost discipline [55][56] Question: Can you discuss the capital allocation strategy going forward? - The strategy includes debt repayment, stock buybacks, and continued investment in innovation [90][88] Question: How are the extensions with NICE and AT&T viewed in terms of strategic shifts? - These extensions are seen as reaffirmations of existing strategies rather than shifts, with potential for new product opportunities [96][97]

Financial Performance - Total revenue for Q2 2025 was $620 million, at the high end of guidance[16] - Non-GAAP operating margin was 22.6%, above the high end of guidance[16] - Non-GAAP EPS was $1.06, up 16% year-over-year[16] - Free cash flow was $144 million, up 33% year-over-year[16] - The company has $500 million buy back authorization[16] - The company expects approximately $515 million to $520 million free cash flow for FY2025[98] - The company expects Non-GAAP EPS between $4.20 to $4.32 for FY2025[98] - Total ARR reached $2.59 million[14] Strategic Partnerships and Products - The company has extended its partnership with NiCE to power RingCentral Contact Center with CXOne[17] - The company has expanded its partnership with AT&T to include Office@Hand Contact Center and RingSense[20] - The company is on track to achieve $100 million+ ARR from new products by the end of 2025[35] Market Opportunity and Leadership - The company estimates a large market opportunity of approximately $150 billion[23] - The company is the 1 market share leader in UCaaS by Synergy Research Group[14, 29]

FORM S-1 REGISTRATION STATEMENT Registration No. 333- UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Table of Contents As filed with the Securities and Exchange Commission on June 8, 2023 UNDER THE SECURITIES ACT OF 1933 RingCentral, Inc. Delaware 7372 94-3322844 (Primary Standard Industrial Classification Code Number) (I.R.S. Employer Identification Number) 20 Davis Drive Belmont, California 94002 (650) 472-4100 (Address, including zip code, and telephone number, including area cod ...